National Floors Direct Complaint - They don't listen & Used Car Sales Tactics!
MASSACHUSETTS -- After calling the 800 number to set up a an appointment and telling them exactly what I wanted,(types of wood) I had an appt. last night in my home. The representative smelled of Cigarettes smoke and may have been drinking alcohol prior to stepping foot into my home.
After some customerary small talk he started into his sales pitch and was not listening what we were telling him what we wanted. He came into the house with only one sample board which was a 180 of what we were looking for! After a few more minutes he admitted that he did not have Hardwood we were interested in (this wood is very common and available at two other floor companies I have looked at).
The Bottom Line is I did get a quote for a simple Oak - which was comparable to another quote I had in hand. But this is where they really PISSED ME OFF....
THE MEARSUREMENT OF THE ROOM IS 11 1/2 FEET BY 23 FEET =264 SQUARE FEET
TO ROUND IT UP I USED 12 FEET BY 24 FEET = 288 SQUARE FEET WHICH WILL ALLOW FOR LEFTOVER ETC.
THE REP THEN WENT TOOK THE MEARSUREMENTS AND SAID HE HAD TO GO OUT TO HIS CAR TO CALL HIS "BOSS" AND FIGURE THE QUOTE (SOUND LIKE A USED CAR DEALERSHIP). HE CAME BACK IN 10 MINUTES LATER AND SAID "HE WAS ABLE TO GET A GREAT PRICE DUE TO HIS BOSS TELLING HIM THAT THEY JUST GOT IN A NEW SHIPMENT AND HAVE TO UNLOAD IT ASAP AND THEY COULD APPLY IT TO US.
THE QUOTE WAS $2,000 HIGHER THAN WHAT WE HAD FROM THE OTHER FLOOR COMPANY! I THEN ASKED A FEW QUESTIONS AND THEN HE STARTED TO CAVE LIKE A HOUSE OF CARDS... THE DROPPED THE PRICE $1,200 RIGHT AWAY.
HE BASED THE QUOTE ON 320 SQUARE FEET NOT THE 288 OR THE (264 WHICH IS THE ACUTAL SIZE) I CAUGHT HIM IN A LIE AND DECEPRTIVE PRACTICE! HE SAID HE MUST HAVE MEASURED THE ROOM WRONG! BS- HE DID THIS TO PAD THE QUOTE BY MORE THAN $500 - HOW COULD HE BE OFF BY BY ALMOST 40 SQUARE FEET IN A SMALL ROOM. YOU COULD PARK A SMALL SUV IN 40 SQUARE FEET OF SPACE!
HE THEN TRIED TO CLOSE AND TREID A BUNCH OF OTHER BS!
MY ADVICE IS DON'T USE THIS COMPANY, THEY ARE UNPROFESSIONAL, LIERS, CHEATS AND OLD SCHOOL USED CAR DEALERS! THEY GET CUSTOMERS COMFORTABLE IN THEIR HOMES AND THEN USE THE NEXT DAY INSTALLATION CLOSE... THE HOMEOWNER IS BLINDED UNLESS THEY ARE AWARE OF THESE CROOKS.