Raymour And Flanigan Consumer Reviews

CHERRY HILL NJ, NEW JERSEY -- Marvin, one cushion & ottoman seams shifting, previous appt did not correct & broke zipper on cushion. Seam on ottoman shift to point too looks lopsided, was told would correct automatically. It didn't & one cushion is still unacceptable due to seam shifting. One person home, cushions are flipped & rotated daily, one cushion ok, one cushion needs to be replaced along with lopsided ottoman.

EXTON, PENNSYLVANIA -- Poor Quality Furniture - Dishonest Company - Non-existent Service. $6000 FOSTER LIVING ROOM SET. We bought this set three years ago. Our household consists of my husband and myself - both over 55 years old and one declawed cat. After three years of normal wear and tear, this set has completely disintegrated! But we had the Platinum Protection plan... Oh wait. It does not cover anything (so glad I was swindled out of that money). This has to be the worst company and the worst furniture out there. We have submitted a claim, made phone calls, sent in pictures ... and have been denied any repair or replacement services. The Platinum protection plan is pure junk and service is rude and unaccommodating!

CONNECTICUT -- Went TO THE STORE and purchased a recliner for my mother-in-law. What I did not know is the SALESPERSON did not order from stock, she ordered from the web page. At the store we were told we would be contacted with delivery date within the week. We did get a notification, A FEDEX tracking number! Called customer service and was told it is an internet only FEDEX delivery item and it would be delivered at 10:30 AM next morning which was forecast to rain.

I had to take the day off work and when I arrived at 10:15 AM, it was already sitting on the ground in front of the house. I called Raymour's customer service again to get help to get it in the house and basically got laughed at... and told I would have to pay a 3rd party to finish the delivery! If I wanted the chair without in-home delivery, I would have paid less and purchased it on my sofa at home. I made the effort to go to the store ONLY because I needed it to be delivered. This deceptive practice is completely unacceptable. I paid more because I believed it would be delivered better than just dropped on my lawn.

NEW CASTLE, DELAWARE -- I went to Raymour & Flanigan to buy a new mattress and boxspring. I got a used bedbug infested mattress and boxspring. They sell used mattresses and boxsprings as new!!! It reeked of urine. Fraud fraud fraud. I have an email from their attorney and the B.B.B. Admitting they tried to sanitize it before selling as new...

WILLIAMSVILLE, NEW YORK -- I purchased a mattress at R&F. It was rock hard. Also, the base for the mattress was delivered with a faulty electrical control box. I contacted R&F to return the product, only to learn that R&F had a no return policy (which was not articulated to me by the salesperson). I was told that I had to wait 30 days to exchange the mattress. So, I had to either sleep on the rock hard mattress for a month and damage my lower back or sleep on a different bed. I told the manager of the store that the bed was not close to the one I tested in the store. He told me the demo beds in their showroom were beaten up, and they couldn't be relied on to know how soft or firm the actual beds would be that are delivered to the home.

I described the factory defect with the base, and was told that usually customers are forced to have the base manufacturer (Reverie) service their own products an R&F doesn't get involved, but he would make an exception and replace the defective base I received when I switched out the mattress.

R&F sells the lowest model of the reverie base with their beds. These bases are very cheap, and R&F does not back them up. Instead, they refer customers to reverie for service. Reverie's customer service is extremely slow, and their reps do not have basic knowledge of the products. So, if you buy a bed from R&F you should plan on replacing the base in short order, or sign on to endless negotiations to get the base repaired.

So, about 2 weeks after receiving my "new" bed from R&F I am stuck with a broken base and a concrete slab to sleep on. R&F refuses to address the problem until another 2 weeks passes (even though they delivered a defective base to my home and a bed that is not even close to the one I tested in their showroom). Classic bait and switch. In the meantime, I am sleeping on an old bed in a spare room and storing their defective products.

I only have the manager's promise to replace the base and approve the switching out of the mattress in a week. If the next mattress turns out to be different than the beat up ones in their showroom, I am stuck. By far the worst experience I have ever had with a purchase of a bed. Also the most expensive bed I ever bought, close to $4000 and counting so far. Basically money and time wasted. My last rodeo with R&F.

NEW YORK, NEW YORK -- Buyer Beware of this location - NYC Westside. Bought a living rm rug (delivery date was important to me). All in all lost almost 3 full days of work - waiting at home. They gave me 95% chance of delivery on 3rd day. "3-5 days" no rug on day 3... Nor day 5. Rang and was told it would actually be delivered weeks later than quoted (?!?). I requested my $ back. (I'd spent over $1200.00, all the while being told I was getting a remarkable deal - 1 rug, 1 mirror, and a flower painting...)

After that weekend, lo & behold a UPS delivery status was emailed!? (Oh btw, not FedEx like they said... without giving any tracking info stating 'it just shows up at the door'. Red flags all over the place, I know.) So I raced home today, a Monday morning, to be on time for 10 am delivery!!! But nope, not to be...

Hour after hour pass. My mgr annoyed at all this... Then at last, 5:02 pm the buzzer rang - but you guessed it; WRONG rug altogether. Why am I even fazed by this? I know, bc I've lost 3 days pay bc I still believed! My bad. Hard lesson. Costly lesson.

Note: No Refund as of yet - tbd (2 business days and a weekend passed). Manager called He offered an apology, stated they were 100% at fault. If only apologies could make up for the loss on my paycheck... :'( I'm only writing this to save whomever might be tempted to visit the store please rethink.

I am so disgusted with Raymour & Flanigan today. Justin and I purchased a sofa and we have a year to pay it off interest free. Before we made the purchase I asked if I would be able to set up automatic monthly payments and was told I could. I just got the bill and got online to set up the monthly payments and their system is designed to only allow me to make monthly payments in the amount of the minimum payment due - which will not have us pay off the sofa in time and would then have us pay interest in an amount almost equal to the cost of the sofa itself.

In addition, the loan is set up as a credit card so there are late fees if you don't pay monthly. I called customer service, assuming there was a technical glitch that wouldn't allow me to enter a larger amount, and was told by the associate that this is how the system is designed. She said I can set up recurring payments for the minimum amount and then call each month if I want to pay more than that. They are literally doing everything they can to try to screw people out of money by making it incredibly inconvenient to pay.

FARMINGDALE, NEW YORK -- We have bought at least 4 rooms of furniture. We signed up for the no interest for 4 years. We have automatic payments sent from Bank of America to Raymour and Flanigan every month. BOA sends these payments every month by the due date - proof as of my bank statements - they do not credit the amount until days later. We have been charged late fees every month because of this practice. They blame the bank - Thank God for BOA who credited us the late fees. Raymour and Flanigan's suggestion - have payment sent out earlier - which was done. They still credited it late - fees again! I wrote a letter to the corporate office - never heard back - no response.

This no interest policy they have is a bunch of crap - sure they don't charge interest but they don't credit your account until late so they rack up the late fees. We will NEVER buy from them again. Suggestion - pay off your bill 1 month ahead of time or you will be charged 4 years of interest.

HALFMOON, NEW YORK -- Customers Beware!!! The product starts to fall apart within 12 months of purchase. A technician visited our home 4 times to try to repair the piece for different structural problems. When we finally decided to replace the product we discovered that the sales representative had lied to us at the time of purchase deceitfully charging us an extra $259.95 which he hid in the bill. At the time, I asked for an itemized bill but he said there was no need, we were not being charged for the Platinum Protection Plan, it was being offered free of charge as a special promotion.

DO NOT TRUST THIS COMPANY. ALWAYS INSIST ON AN ITEMIZED BILL. THIS COMPANY LIES TO ITS CUSTOMERS. When discussing this issue with the regional vice-president of sales his comment was "The salesman did not lie to you, he was simply enhancing your buying experience, allowing you to purchase the product without the need to worry about any additional expenses." Bottom line, that sales representative stole $259.95 from me and his action has been condoned and supported at all managerial levels. This company and its managers are not to be trusted with their twisted sense of morality.

NEW YORK -- This review is for the whole customer care treatment policy of Raymour and Flanigan so is applicable to all their stores. I purchased a mattress from them that turned out to be defective--within two weeks it was sagging so badly that I would roll into the middle of it like I was in a hammock (and I only weigh 130 pounds!). The runaround and hoops they made me go through to get a new mattress were so time-consuming and onerous that it truly hijacked my life for months.

First, they said I had to have one of their service techs come out to evaluate the mattress which took a couple of weeks to get an appointment for that. After he did come and evaluate the mattress, he refused to tell me his findings--he said he wasn't allowed to discuss it with me and that I would hear from R&F what his report was. I was given no copy of this report (they told me that was not their policy to let me have a copy), nor of his findings and that I had to wait for the next step from R&F.

They said their Tech's report said my mattress was sagging because the mattress had improper support. Well, the support I had were slats that had worked fine with my previous mattress for 25 years! Also, at the time I purchased the new R&F mattress with one of THEIR new box springs, R&F assured me this support system was fine. Despite the issues with the new mattress sagging, they said it was only sagging 1 inch and the warranty needed it to be sagging 1-and-a half inch.

That warranty is the same sagging allowance for a mattress that is years old--the reasonable logic is that if my mattress was already sagging an inch after less than one month of use, something is wrong. Also, the measurement to detect sagging is taken with nothing on the bed, and since it was a pillow-top mattress and the pillow top had fluffed back up and disguised how much the underlying structure was sagging, this was a very bad measurement of how the mattress was performing when even a small person like me was on on it. I then was left on my own by R&F to try to fix the issue myself somehow.

I tried by going to a hardware store and buying more supports thinking that might help, but it didn't. I was desperate to get resolution because I wasn't sleeping at night and was exhausted, and beginning to have serious back pain because the mattress was sagging so badly. I eventually even put the mattress directly on the floor to try to fix the "bad support issue" that the R&F Tech claimed was the problem, but the mattress still would almost collapse when I lie on it. I finally bought an inflatable camping air mattress and had to sleep on that just to get some rest. This was over the course of several months that I was struggling with this misery.

I finally went back to the R&F store and begged them to fix it. After more weeks of waiting while they said they had to send another service tech person out to evaluate the mattress again, based on what the second tech evaluation revealed they finally decided to treat my bad mattress as a "reselection" issue rather than a warranty issue--meaning that they would not concede that the mattress was defective but rather they maintained that I "just didn't like it" (the same model I tried out in the store when I bought it was fine and nothing like what I ended up with).

The problem with their "reselection" policy is that it is at their discretion, and requires that the new mattress I select be more expensive than the previous one, and I that I pay the cost difference and full redelivery charge up front. Very interestingly, the model of my defective mattress was no longer being sold and had been discontinued.

I was so worn out and worn down, and desperate to have a decent mattress to sleep on since I was having major surgery in two days and desperately needed a decent mattress to sleep on, that I just paid the fees for delivery and the price for the more expensive mattress they insisted I had to buy. Their idea of customer care is "wear you out and wear you down until you lie down and they walk all over you"--in other words, their "customer care" is non-existent.

The prevailing attitude I got from the many different "customer care" people I talked to over the course of trying to get this issue resolved was condescending and insulting to my intelligence--where instead of getting me a new mattress according to the warranty, they kept offering me $75 gift coupons towards a future furniture purchase--as if they thought I was stupid enough to buy ANYTHING from them again!