Ashley Homestores, Frisco, Texas Complaint - Aweful service! Please avoid Ashley Homestores in Frisco, Texas
FRISCO, TEXAS -- We purchased our couch from a femaile sales associate at Ashley Homestores in Frisco, Texas. The couch started sinking and the frame started giving out several months later. We remebered that our female sales associate had talked us into buying this service agreement. I called Ashley. There service is pathetic. I was told when we were being sold this warranty, that if anything goes wrong, they will come pick it up and replace it in the first year. Our female sales associate lied to us. We also wanted to purchase lamps. I was told by here they would have to be ordered. She was in such a hurry that she wanted to get the sale done. We never got the lamps. This lady salesperson lied and lied. Ashley came to pick up the couch. WE were out of a couch for over a week. They bring the couch back, and it is still not fixed. I called service and they did not even work on the actual problem. These people are aweful. There service is pathetic. I wrote a letter to the store manager. He was too much of a loser to even reply. I sent a letter to the president of Ashley. Again no reply. I have to wait another 7 days to have them come inspect the couch, then I have to wait for them to come pick it up, repair it, then bring it back again. Ashley homestores are pathetic. Save the time and problems. I would avoid Ashley. We will never shop there again. They are pathetic liars who would not know customer service if it hit them in the butt!