Dish Network Complaint - Disgusted
For years I have been a loyal DISH Network Customer often ignoring the "hidden fees" and the weekly "Channel temporarily unavailable We apologize for the Inconvenience and are working the issue, no need to call" messages that come up whenever the wind blows! To my disgust let me explain the issue at hand with DISH Network.
I am a single Mom...nicety's are rare in my house hold. Last week I had a house fire to which only 6 bags of clothing are spared for myself and my children. The night of the fire I started making the usual calls to suspend my services (ie Phone, Electricity and TV). To my surprise and disgust when dealing with DISH Network, not only could they NOT suspend my services but the "best we can do is drop your package down to the lowest" which 9 days ago was $51.99. After being transferred to every department the have, I get transferred to TECH Support where the gentleman though nice enough did not speak more than what was written down in English IN ENGLISH. So - attempting to get him to understand that I had no HOUSE to watch DISH in was a moot point. I finally just told him I would call back and hung up.
Today I call back! I explain the situation, get put on hold 6 times then told the best they can do is $31.99 per month and I have 8 months left on my contract so I cannot "suspend" anything. Finally someone realizes that not only do I have a house to watch TV in - I don't have a receiver due to the fire. So again I get transferred...this time furious I just say the hell with it and cancel my contract. CLEARLY they are not understanding what I DON'T HAVE A HOUSE means. Well in the middle of the cancellation process the line goes dead. So I call back - go through this with two different people and get to the cancellation part when low and behold the line drops again! FURIOUS isn't even the word! This time, being disgusted and on the verge of tears, I have my sister call them and get this stupid thing over with. At this point the supervisor starts to say "We don't need to escalate this situation, you signed a contract so therefore we are charging your card on file within the next 72 hours for the cancellation fee".
Furious my sister then says to him "Yeah well I signed a 30 year mortgage too so what's your point?"! I am baffled, disgusted and calling my Attorney General on this! I get that I have a contract - however no where in that contract did I sign up to be treated like crap or have my house burn down! If there is a Class Action Lawsuit against these jerks, I want in! Good Lord I hope the "privileged" people with TV's in HAITI didn't have a damn contract with DISH NETWORK!
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