SonyStyle Complaint - Refurbished nightmare
LAREDO, TEXAS -- Buy refurbished items from Sony Style at your peril. Bought a mini-hifi last month, and it had a mechanical error on the CD player right out of the box. The local authorized repair center down the road said they couldn't give me warranty service because I didn't have an invoice. I brought in the email receipt for my online purchase, but that wasn't acceptable to them, eventhough Sony said it would be. Next step was following Sony's advice to send it to their repair center in Laredo, TX. I had to contact them myself, and it gets bad right away. Everybody speaks with Spanish accent, and when you are on hold its Spanish music. I have to put up a stink about shipping, so they agree to email me a UPS label. A week after UPS tracking says it was received, Juan Valdez calls and tells me that the radio was damaged in transit. I contact UPS to file a claim and they say that the Sony Repair center paid for shipping, so I can't file a claim. I contact Sony Customer relations and they quote me the manufacturer's limited warranty line.
I have been a loyal Sony customer, but now I wonder. I will think long and hard about buying something online again to save $50 because now I am out $80 with nothing to show for it.