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Brinks Home Security Complaint - After Reference Number- You Are On Your Own - Brinks Home Security
Complaint
LOS ANGELES, CALIFORNIA -- If you are contacted by Brinks Home Security that their is an intrusion in your home and they state: We have contacted the authorities. What they are actually stating: we have our reference number; if nobody shows up we have our reference number. On two separate intrusions the authorities never showed up until I personally contacted them. When, I brought this to Brinks attention, guess what...we have our reference number.
So... if I am laying dead in my home, Brinks will say...well we have our
reference number. But, according to their commercials...they say: we are calling the authorities and they are on there way. How do they know that? They don't, because they are actually concerned about their reference number. Think about the money you could be saving. Just go and purchase some nice security bars or a surveillance cameras. Guess what, you will not have any intrusions, you will still have your personal property and your insurance premiums will not go up. Because with Brinks their primary concern is their reference number and the money you are paying for a service not being rendered.
For the stress and inconvenience they should be held accountable for implying a service that does not exist. I wonder where the liability would be if I was killed?
So... if I am laying dead in my home, Brinks will say...well we have our
reference number. But, according to their commercials...they say: we are calling the authorities and they are on there way. How do they know that? They don't, because they are actually concerned about their reference number. Think about the money you could be saving. Just go and purchase some nice security bars or a surveillance cameras. Guess what, you will not have any intrusions, you will still have your personal property and your insurance premiums will not go up. Because with Brinks their primary concern is their reference number and the money you are paying for a service not being rendered.
For the stress and inconvenience they should be held accountable for implying a service that does not exist. I wonder where the liability would be if I was killed?
Comments:
Posted by Tennboy1981 on 2010-02-09:
This is an amusing post. I would be irritated as well....I never dealt with Brinks so I can't give my opinion. I would expect if there was a break in, they would call the authorities and keep up with you about the situation. Good review.
Posted by Inat on 2010-02-09:
i agree with the OP - Brinks is terrible and worthless. I dropped them as soon as my contract was up b/c whenever we were called, they couldnt tell us if the police arrived, what zone was tripped, if the unit was re-armed, etc. They were worthless - especially when they call your primary number, then your secondary number, then your primary contact ALL before calling the authorities. I am in the process of building a new house and I am still shopping for an alarm system that alerts ME first via smartphone, and THEN a monitoring agency if i chose it
Posted by noandyes on 2010-02-09:
I use ADT. Seems like no problems with them. I've had the police show up a couple of times when the alarm was accidentally tripped. I'm not sure what the order of calls is, but I do know when they got me on the phone once and I said everything was fine (and my secret word to let them know it was me), they were able to call off the police, so I assume they were on their way.
I think, however, that the ADT signs in my yard may be just enough to ward off any thieves. Why take a chance with the alarm when you can just go rob the next house?
I think, however, that the ADT signs in my yard may be just enough to ward off any thieves. Why take a chance with the alarm when you can just go rob the next house?
Posted by saj80 on 2010-02-09:
Years ago, I installed security systems and our monitoring was done in Dallas, TX. 911 was becoming very prevalent then, but you couldn't call 911 in Denver or Phoenix from Dallas, so we needed direct numbers for emergency responders. Getting these numbers proved to be very difficult, because the police and fire departments wanted everything routed through the 911 system, both to ensure its proper use and to have a recorded trail of events. In fact, some emergency responders refused to give us a direct line, and told us 911 was the only option. When this happened, we tried to find a telephone number in the phone book and used that, but most of these were listed as non-emergency numbers. I always wondered what would happen if someone in the monitoring center couldn't get through on a direct non-emergency line, and that may be what happened here.
Posted by jktshff1 on 2010-02-09:
Unless you are not at home when an intrusion happens, a large trained dog, along with a hand or shot gun is much cheaper than an alarm system. Plus, since the average response time for the police nationwide is @10 minutes, they are going to be investigating a crime, not preventing it.
Posted by ndrulez on 2010-02-09:
well jktshff1 the horn that goes off with the ADT system scares away most garden variety burglars. It is LOUD! and yes ADT calls me and if I don't answer, the authorites are immediately notified. The cellular box hidden in the house is a nice feature also. Cutting the phone line does not render the system useless!
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