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Mexicana Airline Complaint - The worst airline ever!

Complaint
Review by joantzor on 2010-02-09
This is the worst airline ever! They should not be allowed to offer flights to anyone. I can't express enough how disappointing my trip with them was. I booked my flight with Expedia and chose to pay more for direct flight to Cancun instead of choosing another airline which offered cheaper flight. I still regret that decision. Both flights where overbooked. We spent 1,5h at the airport arguing with staff to get on a plane. We also had to stay in Mexico one more day on our way back home even when both, my husband and I, couldn't afford to miss another day at work. We were promised to receive a financial compensation for this inconvenience and where told that our voucher will be cashed at the airport but this was a lie. It's been over a month since we came back and we still haven’t received our money. The staff at Mexicana constantly tell people lies. I asked for a vegetarian meal and was told at check-in that it's confirmed for both me and my husband. While in the air we found out that this was a lie and there are no vegetarian meals for us.

The stewardess told my husband that pasta they serve has no meat but when he opened the meal they were huge chunks of meat in it. I could go on and on with that. In the end, my vacation was ruined by this airline and I do not recommend anyone to flight with them.
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