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United Parcel Service Compliment - Above and Beyond Customer Service - UPS Ground
UPS Ground - Compliment
VESTAL, NEW YORK -- UNITED PARCEL SERVICE- CUSTOMER SERVICE THAT COUNTS
On Super Bowl Sunday, February 7th, 2010 Pete Driscoll, my step-dad was the happiest Man on earth. Thanks to the very special employees and executives of UPS. A brief biography of Pete’s struggles- For the past 2 years he has been fighting colon cancer ( i.e. multiple treatments and surgeries) and just an overall subpar quality of life. My husband being a HUGE Colt's fan sent him an Authentic Colt's Jersey via UPS Ground on Monday, February 1st from Ft. Lauderdale to Horseheads, NY scheduled delivery was Friday, February 5th. Much to our dismay we checked the tracking on Friday and the website said “Incorrect Routing at UPS Facility- VESTAL, NY", scheduled delivery was for Monday (after the Super Bowl)! AAARRRGGH! I contacted all the appropriate channels and was basically given no alternative. The horror! For once, give Pete a lucky break and let him have some happiness! That jersey was going to make his day and Super Bowl! I would not take "no" for an answer. I researched the email addresses of all the top executives at UPS hoping that someone would read this story and help! Did I forget to mention that when we tracked this package it was after 7 pm, no way we could have bought another one and send it for Saturday delivery or have one purchased in or around Horseheads being it is a small town with no stores selling Any Colts Jerseys. On Saturday morning, February 6th at 10:39 am, I receive a call from a guardian angel, Kay Williams of the Customer Support Center. She not only guaranteed that this jersey was going to be delivered to Pete that day but they will give me an update every thirty minutes until it is hand delivered to him. The logistics to make this happen was incredible. The package was delivered at 1:27 PM on Saturday, February 6th, to Pete! He was overwhelmed with emotion and for once looking forward to his next couple of days! For someone that does not know what the future holds for him or if this Super Bowl could be his last, it was an amazing surprise! The UPS EMPLOYEES responsible for this unbelievable act of kindness are KAY WILLIAMS AND CANDICE COLLINS BOTH FROM THE CUSTOMER SUPPORT CENTER, JEFF GASCON, BRIAN BERTOSKY AND CHRIS CHMIOLA FROM THE VESTAL, NEW YORK BRANCH. A very special thank you to the EXECUTIVES of UPS for facilitating this! I am still unaware of which executive started the ball rolling but it brings hope to the implications of present that the corporate structure has become removed from the public. It proves that in the end we are all humans with feelings. Words cannot express how amazing this was! God Bless UPS and all that participated! If you know any of these employees, give them a hug or high five for my husband, myself and Pete.
On Super Bowl Sunday, February 7th, 2010 Pete Driscoll, my step-dad was the happiest Man on earth. Thanks to the very special employees and executives of UPS. A brief biography of Pete’s struggles- For the past 2 years he has been fighting colon cancer ( i.e. multiple treatments and surgeries) and just an overall subpar quality of life. My husband being a HUGE Colt's fan sent him an Authentic Colt's Jersey via UPS Ground on Monday, February 1st from Ft. Lauderdale to Horseheads, NY scheduled delivery was Friday, February 5th. Much to our dismay we checked the tracking on Friday and the website said “Incorrect Routing at UPS Facility- VESTAL, NY", scheduled delivery was for Monday (after the Super Bowl)! AAARRRGGH! I contacted all the appropriate channels and was basically given no alternative. The horror! For once, give Pete a lucky break and let him have some happiness! That jersey was going to make his day and Super Bowl! I would not take "no" for an answer. I researched the email addresses of all the top executives at UPS hoping that someone would read this story and help! Did I forget to mention that when we tracked this package it was after 7 pm, no way we could have bought another one and send it for Saturday delivery or have one purchased in or around Horseheads being it is a small town with no stores selling Any Colts Jerseys. On Saturday morning, February 6th at 10:39 am, I receive a call from a guardian angel, Kay Williams of the Customer Support Center. She not only guaranteed that this jersey was going to be delivered to Pete that day but they will give me an update every thirty minutes until it is hand delivered to him. The logistics to make this happen was incredible. The package was delivered at 1:27 PM on Saturday, February 6th, to Pete! He was overwhelmed with emotion and for once looking forward to his next couple of days! For someone that does not know what the future holds for him or if this Super Bowl could be his last, it was an amazing surprise! The UPS EMPLOYEES responsible for this unbelievable act of kindness are KAY WILLIAMS AND CANDICE COLLINS BOTH FROM THE CUSTOMER SUPPORT CENTER, JEFF GASCON, BRIAN BERTOSKY AND CHRIS CHMIOLA FROM THE VESTAL, NEW YORK BRANCH. A very special thank you to the EXECUTIVES of UPS for facilitating this! I am still unaware of which executive started the ball rolling but it brings hope to the implications of present that the corporate structure has become removed from the public. It proves that in the end we are all humans with feelings. Words cannot express how amazing this was! God Bless UPS and all that participated! If you know any of these employees, give them a hug or high five for my husband, myself and Pete.
Comments:
Posted by ProConsumer on 2010-02-09:
Kudos to UPS for handling this delivery with such service. Now, if UPS would concentrate on giving even half the amount of attention to their other deliveries as they did to this one, I would be pleased.
Posted by NanS123 on 2010-02-09:
Yaay, great story!!
Posted by old fart on 2010-02-09:
Incredible... this gives the lie to the idea that large corporations are totally heartless...Best of luck to all of you!
Posted by Venice09 on 2010-02-09:
Here's a hug and high five to you!.. I think it was your power of persuasion that got the ball rolling. And I'm willing to bet you didn't raise your voice once or sound angry in any way. You handled the problem in a way that gets results. Great job.
Posted by SJW-19 on 2010-02-10:
Once this was seen to fruition, I feel it is my duty to get this story told just as UPS was determined to correct the error. I know things happen and for any other situation, I probably would have excepted the original solution. I just could not. Their resolve was exactly what I would have done and I so appreciate the efforts. Thank you all for responding. Pass the story on if you'd like.
Posted by jktshff1 on 2010-02-10:
Wonderful.
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