General Motors Complaint - 2010 Camaro Is a Lemon
I bought a 2010 Chevy Camaro and the car Blows blue smoke when I start it up. I have called GM many times asking this car be replaced, since the dealers can not get problem fixed. I have repeatedly called and asked to speak to Ed Whitacre or Thomas Stephens the Vice Chair, no one will let me speak to them or anyone other than someone from the Customer Service department in the Philippines. I have had the car in the shop 4 times and have owned the car since Dec. 26th 2009, and it now has 800 miles on it. There are many other problems with the car. I am just letting everyone know how the NEW GM STILL IS. This is after reading the San Antonio Business Journal from todays issue " Mr. Whitacre said:" " they are on the road to recovery " I called GM again and was told a Supervisor was going to call me back in 2 minutes, it has been Several Hours, and no one cares enough to take care of my Lemon. I have asked to exchange my car for an Identical car, With no Help.
I am asking that an executive from GM call me to get this matter taken care of in a Professional Manor. I called last week Friday and spoke to a lady named Candy, she said she would document all the information and she transferred me to a different department I was on hold ( Rather Ignore )for 37 Minutes then was told the Guy could not transfer me and the supervisor would have to call me back, and would do so in 2 Minutes. well it has been 3 days and no return call. I can not believe the NEW GM would treat their customers like the OLD GM, but it is TRUE!!!!! I am so dissatisfied with MY CAMARO and the concern from General Motors.
I told the Dealer I have 3 newer cars, a VW CC 2009, never smoked, a 2009 Mazda Miata that never smoked, and a 2008 350Z that never smoked, and had a 2006 Mini Cooper that never smoked, and the response was" well lets talk apples to apples and oranges to oranges, those are imports and you have an American car". My response was, " are you telling me that an Import is a Better car"? They had no response
This is a Quote from the San Antonio Business Journal :Chairman and CEO Ed Whitacre says he admires Toyota and the success it has achieved.
But he also says GM will seize the opportunity created by Toyota’s recent stumbles to try and help expedite a comeback.
GM emerged from bankruptcy last July — thanks in large part to a major federal bailout — as a newly structured company with Whitacre as its chairman. In December, GM also handed its CEO position to the Texas native.
Two months later, Whitacre says a company that was on the brink of collapse is on the road to recovery.
My Story does not seem like it fits with the story published in this article.