Brinks Home Security Complaint - Pushy & Unhelpful Customer Service
The Brinks customer service representative was extremely pushy and unhelpful. I called to get some pricing information for my fiance and I to discuss later that night, and the representative spent the entire phone call collecting my contact information (not once did he ask for my fiance's info) and then he immediately went into scheduling a technician to come out. I told him that I don't need to schedule a technician until I find out about what type of services they offer without a landline and what are the price differences of those services. I specifically wanted more info about the cellular system because our neighborhood has spotty signals.
He then tried to push me into committing to a deal on an IP internet connection system, an offer that "is only good today." I said that I needed to discuss any commitments with my fiance first because his name would go on the account (he's the official home owner), and that I was only calling for pricing information. I couldn't have a decision until tomorrow. To this, he responded that he "needed to wrap this up since [he's] not allowed to spend more than 5 minutes talking with a person who is not the direct decision-maker." Um... excuse me? What kind of customer service is this? He was cleary only interested in making a sale-- I even said that I would call him back directly for the sale if he would just answer my questions! Or that if he had to go, perhaps he could transfer me to another representative to answer my questions. He repeated that he needed to speak with my fiance for anything further... Why??? We don't have an account with them, so I wasn't asking for my fiance's confidential info... I just wanted PRICES!
For the record, I was the one calling for information because my fiance works 60+ hours a week and he doesn't have time to waste with rude customer service reps. (Sadly, that responsibility falls on me!) Needless to say, I told the representative nevermind, and that we won't be needing their services afterall.