[X]
Write ReviewJump to 
Brinks Home Security Complaint - Pushy & Unhelpful Customer Service
Complaint
The Brinks customer service representative was extremely pushy and unhelpful. I called to get some pricing information for my fiance and I to discuss later that night, and the representative spent the entire phone call collecting my contact information (not once did he ask for my fiance's info) and then he immediately went into scheduling a technician to come out. I told him that I don't need to schedule a technician until I find out about what type of services they offer without a landline and what are the price differences of those services. I specifically wanted more info about the cellular system because our neighborhood has spotty signals.
He then tried to push me into committing to a deal on an IP internet connection system, an offer that "is only good today." I said that I needed to discuss any commitments with my fiance first because his name would go on the account (he's the official home owner), and that I was only calling for pricing information. I couldn't have a decision until tomorrow. To this, he responded that he "needed to wrap this up since [he's] not allowed to spend more than 5 minutes talking with a person who is not the direct decision-maker." Um... excuse me? What kind of customer service is this? He was cleary only interested in making a sale-- I even said that I would call him back directly for the sale if he would just answer my questions! Or that if he had to go, perhaps he could transfer me to another representative to answer my questions. He repeated that he needed to speak with my fiance for anything further... Why??? We don't have an account with them, so I wasn't asking for my fiance's confidential info... I just wanted PRICES!
For the record, I was the one calling for information because my fiance works 60+ hours a week and he doesn't have time to waste with rude customer service reps. (Sadly, that responsibility falls on me!) Needless to say, I told the representative nevermind, and that we won't be needing their services afterall.
He then tried to push me into committing to a deal on an IP internet connection system, an offer that "is only good today." I said that I needed to discuss any commitments with my fiance first because his name would go on the account (he's the official home owner), and that I was only calling for pricing information. I couldn't have a decision until tomorrow. To this, he responded that he "needed to wrap this up since [he's] not allowed to spend more than 5 minutes talking with a person who is not the direct decision-maker." Um... excuse me? What kind of customer service is this? He was cleary only interested in making a sale-- I even said that I would call him back directly for the sale if he would just answer my questions! Or that if he had to go, perhaps he could transfer me to another representative to answer my questions. He repeated that he needed to speak with my fiance for anything further... Why??? We don't have an account with them, so I wasn't asking for my fiance's confidential info... I just wanted PRICES!
For the record, I was the one calling for information because my fiance works 60+ hours a week and he doesn't have time to waste with rude customer service reps. (Sadly, that responsibility falls on me!) Needless to say, I told the representative nevermind, and that we won't be needing their services afterall.
Comments:
Posted by ndrulez on 2010-02-09:
Only 5 minutes. It's not like he called you. You called them. They should give all the time you need. Their sales pitch is despicable. They should answer all questions. ADT is an option. I have ADT and it works well. Never any problems, but do your own research.
Posted by Ytropious on 2010-02-09:
The best comment for this is "time is money". If you aren't committing and you can't sign for anything then he needs to move onto someone else who will. This is the world of commissioned sales.
Posted by Buddy01 on 2010-02-10:
It seems he spent the whole 5 minutes trying to manipulate you to make a sale instead of answering your questions. Good for you for going elsewhere.
Posted by Alain on 2010-02-10:
Any time a company uses a 'this offer is good for only a certain amount of time' I eliminate them from any further consideration. Ever.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
- You Will Be Stuck With Useless Boat Anchor Equipment for Ever - All Brinks Security Equipment Installed
- After Reference Number- You Are On Your Own - Brinks Home Security
- Caveat Emptor (Buyer Beware) - Home Security - Monitoring
- Brinks Lets you down when you need them most. - Brinks Home Security Monitoring