Tier One Warranty Compliment - Help from them

Review by richard b on 2010-02-10
HOUSTON, TEXAS -- I would like to take this opportunity to express my sincere thanks and commend Mr. Robert G, Customer service rep., for his personal efforts and the professional service he rendered while handling my claim. After experiencing nearly seven weeks of total disappointment, exasperation, and broken promises resulting in the pitiful poor service rendered by nine different Tier One employees and 8 different customer service Mr. Robert G. answered the telephone. Thanks to Mr. Robert G's professionalism and customer care, he took the initiative to intervene and find out why my "claim" was not being processed in a manner consistent with what US Fidelis and Tier One Professes and advertises. Simply put, were it not for Roberts" tenacity, excellent inter-personal relationships and integrity...I am confident that I would still be trying to get action and service on my claim.

I am in hopes that Tier One has some means of acknowledging and rewarding their top employees. Assuming that this is the case, Mr. Robert G should be singled out and commended for his efforts.
Comments:1 Replies - Latest reply on 2010-02-10
Posted by richard b on 2010-02-10:
Moved From Other Review: To Jackie, Thank you for your cal and heartfelt voice early on Monday morning (10-12-09).Your patience helped me to me more patient. Know that your work is not in vain. You are touching lives even when you're not aware of it. Carlos Davis.

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