Cookies by Design Complaint - Don't buy from corporate
I have affiliated with a franchised Cookies By Design store for nearly 10 years. NEVER order a basket from the corporate location. The new corporate ownership is actively shutting down franchise and allowing franchise agreements to expire because they want to ship everything out of Dallas, Texas. There are zip codes within 2-3 miles of our store that we have serviced for years but now the only way we can service them is if the person that places the order calls us directly. If you go to the corporate web site, they will only forward the order to the closest store if that store 'owns' the zip code. I have been delivering these baskets since 2000 and at one point delivered them by hand as far as 100 miles away. At first, corporate changed the rule saying we can only deliver to 50 miles away and made any zip code further 'unavailable' on the web site. Last year, they started pulling local zips and closing stores. Corporate hasn't sold a franchise in several years and that was their main source of income. Currently, they get a small percentage of each stores sales. By closing the stores, they bring deliveries in house and get a larger profit margin. I'm not against profit. I just have a problem when a company makes it by cutting the throats of people that invested a lot of time and money because they believed in the product.
Bottom line: When ordering Cookies By Design (and I hope you will), go to google or any other search engine and type in 'Cookies By Design' and the name of the closest big city. This should give you the phone number of the closest store. Call them directly and it pulls corporate out of the loop.