Straight Talk Complaint - Straight Talk Won't Correct Their Error
FLORIDA -- We purchased a Straight Talk Phone Card for $45 at Walmart. A friend had given us his old phone because he had gotten a better one to use with this service. He also has Straight Talk. I came home from the store and got online to speak to a representative of Straight Talk. Explained to him that we had just purchased a card and wanted to activate the phone we were given in my husband's name and transfer his existing phone number to the new phone with Straight Talk. The representative said he understood and he started the process. At this point everything was fine. I gave him the information he requested when he asked for it. He then gave me a whole new phone number and I told him we wanted to transfer an existing number, he said we would take care of that after he was finishing what he was doing. He finishes and again I tell him we want to transfer the existing number. He said fine, that it would be an additional $45 to do this. He had put the $45 card on that phone that the friend had given us and it was left in his name. I explained again what I wanted done and he refused to do it unless I brought another card, since he had already used our card to re-activate our friends account. I have spoken to several people at Straight Talk to fix this situation and I have gotten absolutely nowhere. They all want me to pay another $45 for a new card, since the card I purchased was applied already, not to where it was suppose to go but where they put it and won't fix what they did. Our friend has also spoken to them and explained what needed to be done, but nothing. This morning I get an email telling us that the payment of $45, which is for 30 days, which we purchased on 2-06, is due again on 2-14, since the service is up on the 14th. This whole thing is a mess and there is no one I can find to talk to it about who can fix it. I just wanted them to give us what we asked for and paid for. They made the error and they refuse to fix it.
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