US Remodelers Complaint - US Remodelers - Home Depot - Kensignton Windows (screwed customer)
LEWISVILLE, TEXAS -- Well...NEVER EVER use US Remodelers to do ANY OF YOUR HOME IMPROVEMENT JOBS!!! My husband got suckered by Home Depot to have Kensignton windows installed as our house is in Texas, and the house built 1986 had bad windows. So he decided on brown vinyl, well all windows are custom (Bud Bartley) home, US remodelers had a contractor (sub probably #3) to install the windows, well he did not install in the pre-drilled holes, use foam filler, a no-no, within 1st year rain was actually pouring in through the windows. Well my husband left and I was caught in a $15,000 investment gone wrong. I contacted US Remodelers, Kensignton windows to show them the windows were improperly installed. WELL... IT TOOK A LAWYER to get these 2 companies at my home and they US Remodelers and Kensignton took the cost and reinstall everything with white vinly windows. BUT>>> US remodelers had a subcontractor install my windows and I ACTUALLY SAW HIM SNIFF drugs in my front yard on his lunch break. Well, the windows are still ok after 7 years, I still have to recaulk outside adn inside twice already. The contractor did not seal the brick sill on one window and now I have to seal the grout that is doing the step-crack thing.
NEVER EVER USE HOME DEPOT OR US REMODELERS. Kensignton has gone bankrupt so no lifetime warranty. I will start replacing these windows with PELLA directly and pay the extra $$$ for them to install as I would NEVER trust US Remodlers or any as they do not do background or drug testing on their subcontractors!