Chase Manhattan Bank Complaint - Chase - Home mortgage
COLUMBUS, OHIO -- I called Chase bank after my wife lost her job and I had to take a cut in salary.$5,000.00 gone from our monthly income. I told them we were going to have a problem paying our mortgage and needed direction on what to do. They had me fax over 60 documents and said I was going to be put into a loan modification. Two weeks later we receive a forbearance plan from Chase. The monthly payments were higher than our original payments. We called the person we were working with, He STATED that we had received that in error and they were still working on the modification. We called every two weeks to check the status, STILL WORKING ON IT, THEY ARE NOT TAKING CALLS, FAX IN YOUR CURRENT PAY STUB, and many more to mention. Six months later and still calling and checking every two weeks, we were told that our modification had been cancelled due to Chase being unable to get in contact with us. We flipped out and she was rude to us on the phone and said we made to much money to have a modification done. We finally got in touch with the person who was working on our modification, he states that it has been disapproved due to the fact that we don't make enough money. I told him that I would talk to the President of my company and get reinstated some of my salary back. Sent in two months of new pay stubs and never heard from him again. Back on the forbearance plan, have paid two months of payments, sent UPS overnight with signature required, READY, are YOU READY..They have no idea were the January payment is and it has not been posted nor cashed. February payment has not been applied either, however they said it will take several days. I am looking at filing a class action lawsuit against them. My credit is ruined after tens years of perfect credit..I called them for help and they gave it to me up the - - -.