CVS Informative - How things work in retail.....
So many of you wishy washy people make me laugh when I read all these complaints. Let me help you understand how things work in retail. I used to work for the call center at one of America's biggest retailers (who will remain nameless) when I was in college, so I've heard every single complaint in the book a hundred times over. Trust me, there is NOTHING I haven't heard already.
First off, if you think your opinion counts for anything, THINK AGAIN. I was an 18 year old kid when I had the call center job and if memory serves me I made $12.50/hour. So when all the company's "valued" customers called "Corporate", you weren't talking to anyone with any influence in the company. You were talking to a young 18 year old boy who could care less about you and your family and whether or not you ever came back to shop with us ever again. Me and all my call center friends listened to the same complaints day after day, then we would apologize profusely, maybe send you a giftcard if you were nice, and after we hung up we rolled our eyes and took the next call. We listened how long the lines were, how the cashier was rude to you, how the restrooms were filthy, how the prices were outrageous, why our return policy sucked, how nobody said hi to you when you walked in the door, how nobody told you to have a nice day, how there wasn't enough handicap parking, how your car got dented in the parking lot by a shopping cart and how you were going to take your business to my competitor. It really was so repetitive that we became desensitized to it after some time. I can remember days when I wasn't in a people mood and I would just let you stay on hold for ten minutes even though I wasn't talking to anyone else, just because it would iritate you more. Of course, this job had an insane turnover ratio because most people can only tolerate being screamed at for so long, but I was able to stick with it because the money was pretty good for a college kid who needed to pass the time in between the weekends.
So in the end guys and girls, complaining may make you feel better, but it really doesn't accomplish much else. Any retail corporation (and any corporation in general) gets thousands of complaints each week from its clientelle and very little changes ever take place. At the end of the day, if you don't like the way the establishment does business, don't give them yours. And please be advised that I was NEVER a disgruntled employee and I have no grudges against anyone then or now. I was just pointing out reality.