Nikon Complaint - I wish I had never bought a Nikon
I had bought a Coolpix S610c series camera. After two months of use it would no longer take pictures, displaying a "lens error" screen. I sent it in for repair after speaking to a customer service representative who explained that it would take 7-10 business days for repair. I felt this was perfect because I was leaving to go back to school in the Caribbean in 3 weeks, so I would have my camera back in time. Unfortunately, that was not the case.
I kept trying to track the status on their website and it was not updating. 3 weeks later, right before I was about to go back to school I called the company and they said that they were waiting for a part to come in for the replacement. I asked why it was taking so long and they said that it is coming from Japan and could take anywhere from 3 weeks to a month. I asked why they do not inform customers that if a part is needed to be ordered it could take longer and they replied with, "it usually takes 7 to 10 business days." When I replied "clearly, that is not always the case though," they could not come up with a response.
For another month I had to hound them for an estimated time I would be receiving my camera again. Every time they said they would e-mail me back a response they did not- a total of 3 or 4 times. Finally, I called an demanded to speak to a supervisor who took over the case and finally found out when the part would be in and claimed she would express ship it to me via UPS.
I received an e-mail eventually stating it would be at the post office on Friday and I would be e-mailed the UPS tracking number. The Wednesday after the company claimed my camera would be at the post office I still had no tracking number, and the way the post office here works it is a necessity to pick up your package because they will not alert you when it is here. Again I called and again I was told I would be e-mailed the number because they "did not have it yet" which is ridiculous because UPS gives your tracking number immediately. Again I called back and was promised another e-mail, which I refused to believe and spoke to a supervisor. So as of now, I sent my camera in for a repair that I was told would take 7-10 business days... 2 months ago. The only way I was able to get answers from this company was when I got irritated and started yelling and demanding things, and who wants that kind of stress. I would never, ever, ever, EVER recommend Nikon due to this experience. They give you the run around and then act like it is beyond their control to help you. It is not customer service if they do not do what they say they will. This company literally disgusts me.