Ygnition Cable Complaint - Choose Another Option If You Can - Cable

Complaint

Review by MAD@YGNITION on 2010-02-11

DALLAS, TEXAS -- I had never heard of Ygnition Cable until I moved to my apartment complex. I had Charter before, and I thought I was unhappy with them, however now I wish I had them back. I have had Ygnition only 2 months and have had several outages. Anytime there is bad weather it seems I risk the chance of my cable going out. The technicians are friendly but limited in what they can do, because their product is not very good. The satelite signal is lost in the rain, snow, etc. It's frustrating. Most of the reviews I have read for Ynition have been very poor, and most of the reviewers are stuck with it, because their apartment complexes have contracting with them. If you have the opportunity to select another service, do!

Company Response:
Good evening, My name is Amber and I am with the Ygnition Cares Team. My goal is to discuss any issues that you may be currently experiencing or have experienced in the past and help connect you with the proper Ygnition department to get these issues resolved. Ideally, we would like to be able to come up with a solution that works for you and help you become a satisfied customer again. We understand though, that you may have had unsatisfactory experiences and may be very frustrated. We truly want to work with you to discuss these issues so that you know that your voice is being heard. We also may already have solutions for you to several of the complaints that I have seen in this forum. Please let us know how we can assist you. -Amber C. Customer Relations Associate YgnitionCares@ygnition.com