Proscan Complaint - Bad TV, Worse Customer Service
Bought this reasonably priced TV at the local Costco warehouse, with a full 2-year warranty from Costco (in addition to the 90-day Proscan warranty).
After six months of adequate functioning, it simply won't turn on anymore. Kaput. Did some trouble-shooting with the new "Costco Concierge" service, to no avail. (By the way -- Costco Concierge is great! They answer the phone quickly, and work with you to resolve your technical problems with merchandise).
Anyway, Costco said they would help us contact Proscan to get them to authorize service on the TV. The problem is, there is no way to contact Proscan except by telephone, and the line is either busy or goes directly to an answering machine which tells you "Do Not Leave More Than One Message Per Day." Well, Costco and I each left one message per day, for SEVEN days, and no one from Proscan ever called us back.
Finally, yesterday, I made my daily call to Proscan and HALLELUJAH, a woman actually answered the phone. She was actually very nice and quickly authorized me to take the set into the nearest authorized repair center, very close to my own home, where it sits now, getting diagnosed and hopefully, repaired.
Why doesn't Proscan staff up enough that the calls will be answered in some vague semblance of timeliness? The woman who did answer the phone admitted they were "catching up" on phone messages. Geez, Louise, catching up on messages that are more than a week old?
Can't they just hire a few more folks to pick up the phone? It would go a long way toward making a customer feel a little less irate by the time someone finally responds.