USAA Bank Complaint - Stay Away From USAA
This bank used to be good a few years ago. However in the past few years they have slipped. They are fee hungry now. They take fees even when you have money in the bank. Also they allegedly offer free Overdraft protection. That used to be that they would cover a transaction with the usual fee. Now they reject it, charge the fee and tell you that the free overdraft is that they won't charge you a fee to pull funds from another account. Also with other banks you can contact the CEO, this bank you can't, you can't contact any of the Executives to try to assist you. Their regular customer service also state they are Executive relations when you ask to talk to them. They look at you as a number and a way to get money, their customer service is not lacking.
My advice? If you want to keep your money STAY AWAY. Go find a local bank who looks at you as a human, not a source of funding.