Hotwire, Inc Complaint - Hotwire's bogus travel insurance
I booked a hotel room in Vancouver BC and bought the "travel insurance"...We had to cancel the 2nd night to return for a funeral. Access America would not refund the 2nd night unless we showed them the death certificate! I was not going to ask the grieving family for a copy of that to save me $150! So I sent the newspaper clip regarding the funeral, and they still refused to honor it because my last name was not the same as my aunts!
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