Sears Complaint - Stay away from Sears
HOLYOKE, MASSACHUSETTS -- OMG, what a headache. I purchased $7000 worth of appliances. Sears came, installed and left. A week later the stove caught fire. Come to find out they incorrectly attached the cord to the back of the stove. The electrician said if the breaker didn't pop, my house would have burnt down. Then, they denied the $75 rebate on the delivery because I didn't purchase delivery. Hello??? The rebate was for the $75 delivery and it's on the receipt I sent. Also, the salesperson said the LG refrigerator I purchased was EnergyStar and eligible for one of those government rebates. Guess what, nope. When it was rejected I called to ask why and the city said it wasn't a fully energy star product and the list can be found on energystar.gov.
Did I mention this has been going on since before Christmas and it's almost the middle of February now. And, they don't even have the decency to return any calls or emails.
So, I am out $220 for the emergency electrician that they said is not their fault and denied my claim. I'm out $75 rebate on the delivery, and $50 on the energy efficient rebate. Oh, did I also mention we found a huge dent in the stove when we pulled it away from the wall and my ice maker does not work. Again, not their fault. I think I'll call the local ghost team. Maybe I have an appliance entity in my house.