Home Depot Informative - Complaint
JACKSONVILLE, FLORIDA -- On 08 Apr 04 I purchased an Excell Pressure washer from Home Depot. Model VR2500 with a 6.5 hp Briggs and Stratton motor. I used the machine 3 times for approximately 10 hours running time. On my fourth job on 15 Aug 04, the unit ran for about 30 minutes and then would not start again. I utilized all of the troubleshooting tips and checked all things listed. Still it would not run. Upon returning it to Home Depot I was told it had to be sent out for repair. The washer isn't a coffee pot that I use every day, it is hard to return something in 30 days of purchase when it's used once a month at the most.
The unit was used for 10 hours. The card says years and years of use. I have 2 lawn mowers with B&S motors, one 10 years old that runs great. An associate at Home Depot that I work with told me after my purchase that they get a lot of returns on that unit.
After 10 hours of use I shouldn't have to wait for my pressure washer to be fixed. I cleaned about 1/4 of my driveway with plans on doing the house too. When I bought the washer I counted on the name Briggs and Stratton as well as The Home Depot. At this time I am disappointed with both.
Customer service said that, that’s the way it is, you wait because Home Depot doesn't make the product and that’s the way the manufacturer handles things. This is poor at best, I had a weed whacker that broke that I had for approximately the same amount of time and when I returned it to Sam’s Club they didn't even question me and told me to get a new one. I'm not sure but I don't think Sam’s makes Poulon products.
The pressure washer is back and they say that the washer needs a new motor. They say there was lack of lubrication. I've only used it 3 times and I had just filled the oil. If it used all the oil, there must have been something wrong with it from the beginning. Home Depot wants $39.50 to pick it up and the shop wants $364.50 to fix my $295 pressure washer. Once again I want to say that I’ve been told that I’m not the only customer to bring back this pressure washer with problems.
Last month I sent them an E-mail and received no response. I take this to mean that they don't care about my problem or my business. Within the last year I have renovated my living room and done numerous projects around my yard. There were problems with my delivery of the products that I purchased and only after I pushed the subject did I actually get someone to help me. They offered me a refund of the delivery charge and after 2 months I had to call and ask where it was. They never sent it. Then we purchased carpet for my living room, after 2 tries at installing it, they measured it twice and cut it wrong twice, then in our frustration we cancelled the order. Now I have a pressure washer that is useless. That is my feelings about The Home Depot at this time. I’ve spent well over $1,000 in the last six months and now over a $300 pressure washer I will do all my business at other retailers and I will tell everyone I know about the service that I’ve received. The same is true for Briggs and Stratton and Devibliss.
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