Skype Complaint - Skype charging me for subscription that they cancelled
I somewhat recently had a notice from Skype in Dec. 2009, that my credit card was rejected due to expiration. Bear in mind that I was on outo-pay every three months. The message said that "your credit card has been denied due to expiration and your service will be terminated. This was fine with me due to the fact that I had accrued bonus credits for every three month purchase that I had made in the past. So I figured that before I give Skype my new credit card expiration date, I would use up my accrued credits and then buy another three months of the "unlimited U.S. and Canada" calling plan. Here is the catch..I used the few dollars worth of credit that I had comming to me and no longer needed to make long distance calls. Since I no longer needed to make long distance calls, I would wait until someone out of state wanted to talk with me before I committed to another three months with Skype. My mother called me Jan, 30 2010,. I told my mother that I now would purchase Skype for a three month contract. She told me to use her credit card for the purchase since it would be cheaper for me to call her using Skype. I then purchased a three month contract with Skype starting 01/30/10. Skype then sent me two e-mails saying thank you for your purchase of skype in December of 2009, (This is the time the auto-pay was originally denied due to expiration of the credit card which resulted in expiration of unlimited calling.) Another e-mail was sent simultaneously that said, "thank you for your purchase of three months of Skype starting 01/30/2010. So, to sum up, Skype charged me for the time that my credit card was refused and I could no longer make unlimited U.S. and Canada calls back ing Dec. 2009 and re-charged me again in Jan 2010. So, in effect, I was charged $7.95 for 30 days of no-service, and another $8.20 for the new service starting Jan 30th, 2010. Customer service gave me credit for the five dollars and change and said they could not fix the problem because there is no invoice for December. Since I have an "unlimited calling plan" to U.S. and Canada, what good does five dollars worth of world-wide calling do me? Bottom line is that Skype has no customer service that you can call. They have many customers. If you don't like their service, "screw you!!!" and they are not located in the U.S. so have fun suing them! Caution, be very careful giving your credit card number to Skype. They will not be accountable for any charges that you deem as unappropriate. The company has grown so large that they do not care about any one individual. The only recourse you have is to air your complaints to U.S. citizens on multiple forums!!!. Everything else falls on deaf ears.