Residence Inn by Marriott SeaWorld Complaint - Children shopping??? I've never seen anywhere !!!
ORLANDO, FLORIDA -- I had my magazines and books thrown in the trash without my permission. Were more than 10 magazines and a book. I complained for two days at the front desk and nothing was resolved, no satisfaction or compensation was offered. On leaving, SURPRISE: The amount of the hotel appeared in 31 films during the period of 8 (eight) days, plus 4 films per day. I checked with my daughters, minors what they had done and was told that only linked to a TV and, without pressing the buy button, movies and attractions available. I talked to the manager, thinking it was understood and I was again surprised with the quality of care of a manager Marriott: She only speaks English, absurd in the case of a tourist town. She was imbalanced emotion, perhaps because of pregnancy, the more I do not know speak English tried to explain that it is very easy for a child making a purchase, no security code ... moreover, and my magazines and books?? How I get the loss of money and the reports I have read and would like to save and I and my wife does not read??
How much is the dissatisfaction of a customer to the network Marriott?? According to his manager the answer is NOTHING! After nothing was resolved, I received a visit from Mr. Joseph F. Ortiz - Executive Housekeeper who spoke to the person who cleaned my room and found that magazines really thrown into a trash, nothing could do but apologize! Why to access the internet we have to use passwords, accept .... and the movies just click on the button and select the movie??
I await a solution quickly and efficiently, to avoid being filed actions authorities. Regards.
To compensate for the loss of magazines and books, plus the lack of safety codes and alerts the purchase of films, preventing children have easy access. Return of amounts paid by all films. I would like that the Hotel, as well as many already do, put warnings on television and access codes to buy programming and movies.
I was staying in a large suite that had two bedrooms with two bathrooms, living room and kitchen. My wife and I stayed in a room and the children in another. We went to Disney for a walk, and they not only watched the movies came and after a few minutes changed, ... Remember that I am a tourist and that each country has its customs and where I live, a child can not buy a movie because it has code to access.
In an international network of hotels, which receives tourists from around the world should be more responsible, cautious, prudent and a manager have to speak a second language necessarily English and Spanish, this is not a criticism of the Americans or their language. I would love to speak English, because every year I go on holiday to his country.