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Icici bank Complaint - ICICI bank never reset anyting for you on phone - online banking
online banking - Complaint
ICICI bank system is poor ever I see on my life.
I need to reset my password and I call icici bank customer service .
someone verify all security question. and finally told me your id will re-activated with in 24 hours. so try after 24 hours.
Now here is story I found after calling icici bank 3 or 4 time to enable my id. I found very good answer from one of the customer service person.
He told me when you call first time for problem we sended your password
to your home address and no body was on home so we distroyed the envelope.
Is this makes sense. Since this happen to me I decided to withdrawn all my money from icici bank by debit card. Because I am NRI, and I was using this account to donate money to people in India.
I need to reset my password and I call icici bank customer service .
someone verify all security question. and finally told me your id will re-activated with in 24 hours. so try after 24 hours.
Now here is story I found after calling icici bank 3 or 4 time to enable my id. I found very good answer from one of the customer service person.
He told me when you call first time for problem we sended your password
to your home address and no body was on home so we distroyed the envelope.
Is this makes sense. Since this happen to me I decided to withdrawn all my money from icici bank by debit card. Because I am NRI, and I was using this account to donate money to people in India.
Comments:
Posted by Anonymous on 2010-02-12:
"so try after 24 hours."
And?
So, what's your complaint?
You called to reset your password. They said it would take 24 hours. You tried it again 24 hours later... did it work? Did it reset?
What didn't they do right?
"He told me when you call first time for problem we sended your password
to your home address and no body was on home so we distroyed the envelope."
It doesn't make sense because you're not making it clear.
If you're talking about resetting your online banking password, you can do that online.
Just click on the link to "forgot password" on the http://www.icicibank.com/
It'll take you to another page where it will email you a temporary password to which you then change later.
If you're not talking about online banking password, then I have no clue how to help you... unless you provide other details as best you can.
And?
So, what's your complaint?
You called to reset your password. They said it would take 24 hours. You tried it again 24 hours later... did it work? Did it reset?
What didn't they do right?
"He told me when you call first time for problem we sended your password
to your home address and no body was on home so we distroyed the envelope."
It doesn't make sense because you're not making it clear.
If you're talking about resetting your online banking password, you can do that online.
Just click on the link to "forgot password" on the http://www.icicibank.com/
It'll take you to another page where it will email you a temporary password to which you then change later.
If you're not talking about online banking password, then I have no clue how to help you... unless you provide other details as best you can.
Posted by ICICI Bank Customer Care on 2010-03-19:
Hi Utpal,
We regret the inconvenience caused to you.
Please email us with your contact details and account number at care@icicibank.com (Subject line: UID 293105). We'll contact you and work to address your issue.
Regards,
ICICI Customer Service Team.
We regret the inconvenience caused to you.
Please email us with your contact details and account number at care@icicibank.com (Subject line: UID 293105). We'll contact you and work to address your issue.
Regards,
ICICI Customer Service Team.
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