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Lehmer's Jeep GMC Pontiac of Concord Complaint - Car dealership renegs on deal. Uses deceptive practices.

Review by EZ on 2004-09-29
CONCORD, CALIFORNIA -- This dealership tries to lure you by agreeing to a deal and then renegs on the agreed to deal. For the full details, please go to: http://www.lehmerssucks.com
Comments:3 Replies - Latest reply on 2004-10-11
Posted by 1hung2lo on 2004-09-30:
more information pleeze
Posted by melissa.messner.ni1q on 2004-10-01:
Without more info, what you've written sounds like just about any car dealership I've ever visited. And I used to sell cars, so I've been on both sides of the table!
Posted by EZ on 2004-10-11:
Hello,

I'm not sure how/what more info I could provide but the following are the FACTS and have been documented. I'd be more than happy to answer specific questions.

On Sunday, September 26, 2004 in the afternoon, I went in to purchase a new vehicle. The salesman, James Y. Chun, showed me a brand new 2004 Jeep Grand Cherokee that Lehmer's Jeep, GMC, Pontiac of Concord had advertised in the Contra Costa Times. James Y. Chun and I sat down and negotiated a deal that would allow me to trade in my 1999 Jeep Grand Cherokee and get the brand new 2004 Jeep Grand Cherokee for $571 per month with no money out of pocket. I told James that I would have to think about it. James said that was fine, if I changed my mind to give him a call and he would honor that deal. On Tuesday, September 28, 2004, at approximately 5:30p.m. in the evening, I called and spoke to the sales manager at Lehmer's Jeep, GMC, Pontiac of Concord, Russ and told him I would like to accept the offer made by James Y. Chun on Sunday at Lehmer's Jeep, GMC, Pontiac of Concord. Russ, the Sales Manger, told me that James was not in but that he would honor the deal. I asked when James would be in and he said James would be in on Wednsday September 30th at 2:00 p.m. I asked if I could come in on on Wednesday at 3:00 p.m. so James could get his commission. He said yes. I also asked if he would honor the deal James Chun had made on Sunday and he confirmed that he would. I also reconfirmed the deal James had made and he, the Sales Manager Russ, once again confirmed that he would take my 1999 Jeep Grand Cherokee as a trade-in and give me the 2004 Jeep Grand Cherokee for $571 per month with no money out of pocket. The next day, I got off of work early to go meet with James Chun and get my new 2004 Grand Cherokee. I was so excited that I couldn't wait to recommend all my friends to Lehmer's Jeep, GMC, Pontiac of Concord. James welcomed me and we went inside to proceed with the deal. At this time, I once again asked James if he would honor the deal he offered on Sunday, September 26,2004, and James once again confirmed all the previously stated terms. James stated that he had lost the paperwork but that I and all my information was still in the computer. But he then proceeded to have me fill out a new credit application. When I asked why he needed another application filled out if he had all the information in the computer, James responded that the banks needed an original. (Now after thinking about it, is Lehmer's Jeep, GMC, Pontiac of Concord going to try to say that I never came in on Sunday? This was the first clue that they were going to back out of the deal. Lehmer's Jeep, GMC, Pontiac of Concord "conveniently" lost my paperwrok. No paperwork, no deal?)

After a few minutes of James Chun going back and forth, Angelo Alorro came out. He stated that he could not honor the deal that James Chun and the Sales Manager, Russ, had already agreed to. When I asked why, Angelo Alorro said he just couldn't and went into a long explanation that just left me more confused and heartbroken. When I asked Angelo Alorro why James Chun and Russ, the sales manger at Lehmer's Jeep, GMC, Pontiac of Concord had confirmed the previously agreed to terms several times, he had no answer. I explained that I had left work early specifically to come purchase the 2004 Jeep Grand Cherokee that Lehmer's Jeep, GMC, Pontiac of Concord had agreed to sell me. Angelo Alorro didn't even apologize. When I asked what would've happened had we sealed the deal on Sunday September 26, 2004, Angelo Alorro replied, "All hell would of broke loose" end of quote. I left Lehmer's Jeep, GMC, Pontiac of Concord devasted and in tears that Wednesday afternoon.

I was only asking that James Y. Chun, Russ and Angelo Alorro of Lehmer's Jeep, GMC, Pontiac of Concord honor that deal made by James Y. Chun on Sunday September 26, 2004. I wasn't asking for a handout or special treatment.

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