Mercantila/Superstore Informative - Proceed with GREAT Caution
Mercantila owns many online Superstore companies. When I ordered the bedroom furniture, the very pleasant lady who took my order over the phone, told me that delivery would take 4-6 weeks and assured me over and over that my credit card would not be charged until the merchandise shipped. A day later, I received an e-mail from Mercantila with a ship date 3 months out and 2 days later, my credit card was charged the full amount. I immediately canceled the order (January 27) and received an e-mail confirming the cancellation, indicating that they would "process" my refund. Today is February 12 and the credit still does not appear on my charge account. I'm not worried as I have disputed the charge with my credit card company and I have a trail of e-mails to support the dispute. However, my advice is: believe all the negative comments and try to find your item somewhere else online. I did some more searching and found the furniture at a bricks and mortar store for less, even including tax and shipping.
Today is February 17 and I have called Mercantila twice at 415-814-9733. Supposedly, the refund will post to my account by Friday of this week. We'll see.
I wrote to the e-mail address in the company's response, firstname.lastname@example.org and it comes back to me as undeliverable.
This company cannot get out of its own way.
Update: March 5 Did, in fact receive full credit to my AmEx account this week. Never received the promised e-mail but that's beside the point.