Progressive Auto Insurance Complaint - From Amica to Progressive Accident 101
I recently switched to Progressive Auto Insurance from Amica Auto Insurance.
Murphy's law: I get into a minor accident which resulted in another car clipping my passenger side mirror. Total cost about- $40.00
Not a big deal, but to be safe went through the motions of insurance claim.
First I contacted Prog. through their online claim. A representative contacted me three times that day.
Once we touched base, I gave a recorded incident report.
It was at this point they said they would be sending me a written report to fill out and draw a diagram. Through email I downloaded the form, filled it out and faxed it to my representative that day.
Progressive then emailed me with the Contact information for the other cars insurance company (Travelers)
I called them as instructed and left Another recorded accident report statement.
Travellers Ins. then sent me an accident report to fill out Repeating the Same information I said, and wrote for Progressive and said to Travellers.
Now I feel like my statements and written information is redundant and inefficient.
Aggravation is peaking, as I'm paying monthly payments to this Insurance company but feel like I'm doing all the leg work for this claim. Now, it could be because I'm inexperienced in this area. However... I have been in one other accident, filled out my info online, spoke to a representative once online and everything else was taken care of.
I'm beginning to think that the reduced prices at Progressive comes at quite the cost.
If you don't get into an accident insurance with Progressive is fine. If you do get into an accident, you better hope you paid for them to do all the work.