Target Complaint - Target's unfair return policies/baby registry - baby items

Posted by chris75056_1 on 2004-09-30:

If you've shopped Target for as many years as you claim, surely you were aware of their return policy beforehand? It's posted and it's on every receipt. And playing the "I'm pregnant" card is tacky. Target didn't put you in that position and it's your own fault you felt that following their rules was a hassle. If you had that much merchandise to deal with that day, why didn't you ask someone to escort you? Yeah, the Target return policy is strict, but it's been designed to keep serial-returners and shrinkage down. Your beef is with those who abused the system and caused the tougher policies, not Target.

Posted by you r stupid on 2004-09-30:

i'm so tired of people complaining about stores return policys, first you should be thanking companys at all for taking back anything without a receipt,especially a store who ALWAYS gives a gift reciept blame the people who gave you these gifts without a gift receipt. and before you buy something from a store its your responsiblity to know the return policy, so grow up and do your research first.

Posted by sarahnkrystal on 2004-09-30:

Return policy is posted on every receipt! You should be grateful that they will even give you an exchange from the same department. I can shove stuff in my purse, go home and then return it for something I really want. The return policy should not be changed just for you.

Posted by Trgtkay on 2004-10-01:

I'm sorry about your situation, but I must say I find it strange that your friends didn't give you any gift receipts knowing about possible complications when returning things with no receipts...was there anyway to get the original or the gift receipt from your friends?
Recently Target changed the no receipt return policy because of customer (guest) abuse. Although the policy has become more "strict" if you take a look on the back of the receipt the message clearly states you need a receipt for all returns and exchanges. I understand from a guests perspective that by having to deal with so many restrictions on return policies is a hassle, but in all honesty it is the only way stores like Target can protect themselves. Also many people do not understand how the computers are set up, many times there is no way to work around the system, and in other cases if an employee does a no receipt return incorrectly a red flag goes up and the store is notified.

Posted by bestbestbuy on 2004-10-01:

You admit that you had to make a scene in public to get what you wanted? Who's the baby here?

Posted by Unsatisfied on 2004-10-01:

Considering that Target's POLICY is NO RECEIPT NO RETURN, I'd say they bent over backwards for you many times by making exceptions. You just decided to take advantage of their generosity until you wore out your welcome. And making a scene? How mature! I feel sorry for your soon-to-be-child who will have a big blubbering baby for a mother!

Posted by Aember24 on 2004-10-02:

I agree to all of the above but with a few comments of my own , First when you state that you had to "Drag" all of the items to service counter why didn't you use a buggy and if you did you are now a liar because than you pushed everything and did not drag it, secondly Target is very good about putting most of the baby items at very reachable shelfs because most of there shoppers are pregnant woman, and thirdly if you can't manage shopping pregnant how in the holy hell are you going to shop with a screaming baby?

Posted by Unsatisfied on 2004-10-02:

I know how! She will be one of those mothers who lets her kid scream and carry on the entire time they are in the store, showing no respect for other shoppers or the employees. She will let her kid put merchandise into their mouth, getting it all slimy and nasty, and then toss it on a shelf where it does not belong or hand the nasty thing back to a cashier saying "I don't want this." (As if the store wants it back!) This mother will go to the service desk whining and complaining that there are no carts with baby seats in them ... the store will go find her one which she will ungratefully take without so much as a thank you, and then proceed to leave it in the parking lot where it can cause damage to others' vehicles. She will think that just because she has a spoiled, slimy baby that the world must be handed to her on a silver platter because she is soooo special. Oh please!

Posted by miantani75 on 2004-10-03:

I am so sick of whiny customers complaining when stores give them a hard time about returning something without a receipt. They do this, or else people would be grabbing stuff off of the shelf & bringing it up, trying to 'return' it all the time. And you made a scene? Who's the bigger baby here, you or your kid? You need to work retail for a month or so & see what it is like to deal with people like yourself. You make me glad that my retail days are over.

Posted by bestbestbuy on 2004-10-07:

No kidding. NO RECEIPT - NO RETURN. End of discussion people!

Posted by AZJEM on 2004-10-29:

With ALL these friends,that give you a thousand dollars worth of gifts, why didn't you ask one of them to come to the store with you and help carry or fetch things for you. Or, where is daddy that would let you do all this in your delicate condition? also, I hate to bring this up, but you sound a bit selfish and ungrateful exchanging an outfit for a CD player. Maybe thats why you didn't bring any friends. You didn't want them to see you exchanging all the cr*p they got you so you could get something you really wanted. You my dear, are a spoiled brat?

Posted by Dixon-Illinois on 2004-12-21:

I sympathize with your child. To have a mother who gets so frustrated at the minor details in life. Too much stress on a fetus can cause complications. Take those gifts you never asked for and give em away for christmas to your friends that didnt abide by your wish list!! Problem solved. Create a great day!

Posted by MizShopper on 2006-08-13:

I am surprised everyone else is negative on this poster. I live across the country from my relatives and have advised them not to shop at Target for my daughters. We have received gifts over the years that needed to be returned. Once someone bought an expensive gift from Sporting Goods. They did NOT provide a receipt, and I was unable to get one from them. As this poster has stated, you have to go find an item from the same department to exchange. How ridiculous. I find them to be the ONLY store that does this. Having said this, I used to love shopping at Target, but this has made them less than tops on my list. One thing I can recommend for all people, wait until Christmas and take your unreturnable item back then. They are easier to deal with right after Christmas.

Posted by zeusarrow on 2007-03-23:

I'm shocked at all the negative responses to the complainant. Clearly Target has a list of all the items purchased by her friends against her registry, all Target need do is check the list.

All you negative folks must be Target employees- in softball you're known as 'ringers'. Some extra slack is due to customers who've asked their friends to purchase items at a particular store-from the registry. Gift registries are among a store's highest profit centers.

Posted by Aim on 2007-11-20:

This blog is several months old but I am just now reading it as I had an unsatisfatory experience at Target today. I am shocked at how tacky and unfair my fellow bloggers have been toward madatarget. Let's try to keep our discussions on topic folks! Attacking her parenting skills is not necessary, let's try not to act like Kindergartners! I also have been a loyal Target customer for years and have noticed an increase in the restrictions on returns. I also understand the need for these restrictions. However with that said, as a loyal Target customer I registered for my upcoming baby at Target which in essence is asking my friends and family to purchase gifts from Target over other retailers. That in my opinion should be rewarded with loyalty from Target. Today I tried to return an item without a receipt that was purchased off my registry, of which I received two of, when I only registered for one. Because I had registered after August 9th of this year, they would not even give me a store credit without a receipt. When my registry clearly shows two of this item was purchased! So they have made a policy change regarding registry returns as recent as August of this year. As far as asking my friends and family to help me return items or begging them for gift receipts I think that is just plain tacky. I would rather have an extra of an item, give one away than inconvenience my family and friends who were kind enough to buy me the exact gift I asked for, from the retailer I chose. I would have preferred they give me a receipt with the gift, but then again, isn't that one of the reasons why we register with stores, so that we get what we want and so returns if necessary are not a problem? Hmmmm, something to think about. Also, something to think about, when the second item was purchased why did the Target cashier not alert the purchaser that one of thsi item had already been purchased? Hmmm, another thought. Now, I will probably continue to shop at Target when necessary, but surely not as often and I will no longer refer friends and family there. I am actually considering returning every gift purchased at Target for which I did receive a receipt. And will then go to another retailer.

Posted by TBoy08 on 2008-02-27:

If your a "loyal shopper" you should have known the policies. Don't complain because your pregnant its not their problem. How do they know you bought it at Target. Grow up!

Posted by MRM on 2008-02-27:

NO RECEIPT NO RETURN... 'nuff said.

Posted by Retail Meltdown on 2008-03-26:

WOW...sounds like the majority of you are angry customer service employees. I had a similar experience when trying to return a maternity outfit that a relative had given to my wife. My wife had already tried to exchange the item for a different size and was told that there was nothing they could do because she did not have a receipt. I was floored when she told me the story and thought that the store was taking advantage of an emotional, pregnant woman! I told her that I would take care of it and to no avail had the same experience. The item was clearly marked with Target tags and even registered in the scanner before the customer-no service rep realized I didn't have a receipt. There is no way that I would ask my aunt to give us a receipt for the item...that would be rude; however, now we are stuck with an item my wife can't ware. I guess we will donate it to a local charity. The fact is that there are plenty of retailers that do not treat there customers this way and now we will spend more of our money at those retailers. We are now ex-Target customers...Life is to short to deal with these types of headaches. By the way there were at least 12 other people in the customer service line who were turned away unsatisfied! Target it is your policies that are driving your customers away. You have lost track of what drew people to your stores in the first place.