Target Complaint - Target's unfair return policies/baby registry
VERNON HILLS, ILLINOIS -- First of all, my husband and I have been loyal Target shoppers for many years. When I became pregnant we began thinking about where to register for gifts. I was prepared to do the bulk of the registering at Target but two friends who had recently had babies, warned me not to due to their unfair return policy. I took their advice and registered for (and received!) thousands of dollars worth of gifts from Babies R Us. I only registered for a few things at Target. Many friends chose to purchase things that I did not register for from Target. I have had several returns to make over the last few months. The first problem I encountered was when I tried to return an item without a receipt. Instead of receiving a store credit, I was told I needed to do my shopping and bring my items up to the customer service desk and the amount to be deducted. Please keep in mind that I was 8 months pregnant and buying large packs of diapers, toliet paper, paper towels, storage bins. I had to drag these items to the customer service desk where there is no moving belt and a long line. BIG HASSLE! The next time I had to return an item, I was told thatI would have to exchange it for an item from the same department. I was returning clothing but I needed a cd player so I had no choice but to make a big scene until the manager gave me a store credit. Today, was the last straw. I received an outfit recently that was too small. I took it to the customer service desk and was told that they would not return it for me because I have had 3 returns this year with no receipt. I went about my shopping and wrote my very last check to Target! Target, your policies are unfair and I won't take it any more!
GH, Mundelein Il