Cookies By Design Complaint - Horrible Customer Service!
TEXAS -- I order a cookie delivery for my nephew every year. I have always had the best service until this year. I went to order on the internet, and instead of $10 for delivery, this year it was $50! I called the number listed to see if it was an error. A computer said I was being connected to the closest store. I was connected to a store, but it was all the way in Texas! My order is in Florida. The woman was pleasant on the phone, but said there was no store in there that can deliver. She offered me an absurd delivery fee from Texas that was double the price of my cookie. I found it hard to believe that there were no stores in the whole state, so a quick google search turned up a bunch of them. One quick call saved me over $30. Don't the people answering the phone there know what is going on? Even the people at the store I called could not tell me why my call was sent all the way to Texas, only that it was a new policy. What Ever! What a waste of my time. Not sure if I will order again. The cookies are good, but the service is not.