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Cookies By Design Complaint - Horrible Customer Service! - Cookie Delivery
Cookie Delivery - Complaint
TEXAS -- I order a cookie delivery for my nephew every year. I have always had the best service until this year. I went to order on the internet, and instead of $10 for delivery, this year it was $50! I called the number listed to see if it was an error. A computer said I was being connected to the closest store. I was connected to a store, but it was all the way in Texas! My order is in Florida. The woman was pleasant on the phone, but said there was no store in there that can deliver. She offered me an absurd delivery fee from Texas that was double the price of my cookie. I found it hard to believe that there were no stores in the whole state, so a quick google search turned up a bunch of them. One quick call saved me over $30. Don't the people answering the phone there know what is going on? Even the people at the store I called could not tell me why my call was sent all the way to Texas, only that it was a new policy. What Ever! What a waste of my time. Not sure if I will order again. The cookies are good, but the service is not.
Comments:
Posted by raven2002 on 2010-02-13:
Maybe try Cheryl's Cookies? Much more reasonable shipping and very yummy cookies, brownies, etc. http://www.cherylandco.com/
And, if you order any of these items, shipping is free:
http://www.cherylandco.com/special-offers/free-ground-shipping.category.90037.90035
And, if you order any of these items, shipping is free:
http://www.cherylandco.com/special-offers/free-ground-shipping.category.90037.90035
Posted by MissMarple on 2010-02-13:
This is going on again?
http://www.my3cents.com/showReview.cgi?id=72229
http://www.my3cents.com/showReview.cgi?id=72229
Posted by raven2002 on 2010-02-13:
O.oooo MM, good catch. I wonder if this review is a sock??
Posted by MissMarple on 2010-02-13:
There was another one yesterday.
Posted by raven2002 on 2010-02-13:
good grief
Posted by DebtorBasher on 2010-02-13:
You ordered cookies from them every year, their cookies are good...but because of ONE incident, you'll never use them again.
Cookies are cheap to make, easy to decorate, only takes maybe 15-20 mintues to bake..baskets are cheap...I don't know why people doesn't make their own...nothing says 'lovin' like something from the oven'... People pay outrageous prices for convenience and time saving...
You could have baked up a batch of cookies in less time than it took you to order, call, websearch and write this complaint.
Cookies are cheap to make, easy to decorate, only takes maybe 15-20 mintues to bake..baskets are cheap...I don't know why people doesn't make their own...nothing says 'lovin' like something from the oven'... People pay outrageous prices for convenience and time saving...
You could have baked up a batch of cookies in less time than it took you to order, call, websearch and write this complaint.
Posted by PepperElf on 2010-02-13:
sock?
is that like a shill? or an anti-shill?
is that like a shill? or an anti-shill?
Posted by raven2002 on 2010-02-13:
Kinda, pepper. Sorry, been on ebay discussion boards a lot this week. Over there, we call "socks" people who create multiple accounts to troll, agree with their own original posts, etc.
Posted by Ytropious on 2010-02-13:
As with the last cookies by design review I say, why pay 50 dollars for a bunch of stinking cookies with sticks in them? Make them yourself, trust me no one is going to care.
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