US Airways Complaint - US Airways is in a class by themselves regarding Disrespect of their customers
Attended a meeting in Philadelphia, Feb 8-11. I was notified by the meeting planners that my flight home had been cancelled on the morning of the scheduled departure, (11Feb10). Honestly, it was not a big surprise, the snow had stopped but the roads were still a mess and we had heard that the airport was not going to re-open until sometime late on Thursday morning. The problem was that the travel agency had been told by USAir that they could not re-book us on other flights without us calling directly, so there was a delay. I would like to mention that other airlines allowed the meeting planners and travel agents to make those changes quickly, so people who were traveling on other carriers did not have as bad a problem. There were four of us on the same direct flight back to Kansas City, so we huddled up and started calling to get a back up plan. I was the first one to get through to an agent, who told us that the seats on all other flights were full from people who called sooner. They would not move us to code share flights we could see online because, "we are trying to take care of our own passengers." The earliest option they offerred was two days later, with 2 connections and a 7 hr layover. I realize that airlines are faced with a tough problem when weather hits like it id in PHL, but I think they are obligated to be as accommodating as possible. We ended up driving back from PHL. There were 55 people attending the meeting, only those on US Airways were dumped in this manner. I have had reservations on cancelled flights before and when I called the airline I was told which next flight my reservation had rolled to, and I could accept it or make other arrangements. Since this is the 3rd time in just over a year that I have had a ghastly experience with US Airways, I am vowing to never use them again. As a road warrior for the last 15 years, I have been on any number of cancelled flights. I think US Airways is in a class by themselves when it comes to total disrespect for their customers. Sorry for going off on a rant, but I think people should know when faced with a decision which airline to travel what the ramifications may be if there are problems.