Epson Complaint - Epson--the worst printer I have ever owned - Workforce 610

Workforce 610 - Complaint

Review by cmi113 on 2010-02-13

It seems most printers don't seem to last beyond a year or two (particularly the all-in-ones). In the past few years I have been through 2 HPs, a Lexmark, and soon to be an Epson. I purchased the Epson in October 2009 and soon realized it is not user friendly. The design is poor--paper loader jams constantly, and the printer has to be restarted after every issue. When I tried to scan something to my Mac, it became so confused that it stopped communicating with my computer (never scanned, either). When I finally got tech support, assistance was provided to fix the problem. I write this now with ink all over my hands after trying to unjam the printer. Unlike HP, the inferior design does not allow you open a rear door and access the jammed paper. After ripping and tugging, alas, a piece remains jammed that I cannot see. I tried to get help on the Epson site, but the apparently the word "jam" yields nothing on the troubleshooting section. Hmmm. The site has no customer service email or contact info aside from a contact to tech support. Overall, poor design, poor quality, poor company. This time I am buying an office quality laser printer. Never again, Epson.