MagicJack Informative - Phone number porting to MagicJack - Don't count on it
Potential MagicJack customers may well be thinking in these terms: "If MagicJack works as advertised, I'll port my existing phone number to it and give up my land line." You should know that MagicJack has been promising that number porting is "just around the corner" for a long time. There is no evidence that the hurdles are being cleared and the company is not actually saying what the hurdles are.
Below is a chat that I just had with MagicJack's chat support. The names are changed and the Issue ID omitted but otherwise it is a verbatim transcript.
Transcript of customer-support chat regarding the availability of number porting:
You are now chatting with 'Mj_chatrep'
Your Issue ID for this chat is ...
Mj_chatrep: Hello, how may I help you?
Mj_customer: Hi, Mj_chatrep. My first year of service has expired. I probably will not renew until porting of land-line numbers is available. Do you know when this will be?
Mj_chatrep: As of now, you cannot keep your current phone number since Number Porting feature is not yet available with magicJack.
Mj_chatrep: We do not have a time frame yet regarding number porting to our network. Please check our website from time to time for updates.
Mj_customer: I have been doing this. The website said the number porting would be available in 2009.
Mj_customer: Hi, Mj_chatrep, are you still there?
Mj_chatrep: It is is not yet fully operational. This feature is still on technical upgrade enhancement and will take action on service soon. And since it is a demand of customers like you, our engineers are making this issue a priority and they're working on it. However, we cannot give you a set date for now since we are not yet informed about that.
Mj_customer: Mj_chatrep, this is the same answer, in substance, that chat support at MagicJack has been giving for a very long time. I think it would best serve MagicJack and its customers if MagicJack would just tell the truth and let the customers now what the roadblocks are and what has to happen before they are cleared. The "were working on it, it is a priority and will be available soon" message is getting old and has no credibility.
Mj_chatrep: The most that I can do is to submit this concern to our admins in a form of survey to make sure this kind of issue will be given high importance by them. And since we are continuing to work in upgrading our system to give you the best service with our product, I hope this Number Porting feature will be available for you the soonest possible. Thank you for your patience.
Mj_customer: Mj_chatrep, my patience is gone!
Mj_chatrep: I understand your situation but unfortunately number porting is not yet available.
Mj_customer: Can you give details on the barrier(s). If not please refer me to someone else. Thank you.
Mj_chatrep: Please allow me to inform you that we cannot give you yet such information since number porting feature is still on technical enhancement.
Mj_customer: "On technical enhancement", now there is a smokescreen.
Mj_customer: If MagicJack cannot reasonably and with confidence project a date for porting then it should just tell its customers that they should not plan on this feature becoming available.
Mj_chatrep: Okay. I'm writing it down in your chat and I will send this to our administrators.
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