Gothic Cabinet Craft Complaint - You wont get what you pay for!
I waited for 10 years to have the bedroom set I dreamed off and five of those years to have the space to upgrade the size of my current bed. I researched the platform bed options online and stumbled on to the Gothic Cabinet Craft website. I looked up the company and could not find any complaints about the furniture so I felt it was my lucky day. The site shows lovely examples of all wood furniture and plenty of options to find exactly what you want though it is a little pricey seemed worthwhile to get exactly what I always wanted. I placed my order after reading the description with my husband. On delivery day, I was in for real heartbreak. The bed was a completely different color than shown…”distressed edges” mean un-sanded unevenly finished plywood with saw cut marks and bad stain, the pieces of the bed do not match as the stain is uneven and different colors, and best of all a queen size bed was fully assembled despite the web assurance “Our beds come in a few large parts that are screwed together using wood screws. Items like our bunk beds and loft beds require more assembly. Local delivery charges include assembly on most items (excluding loft beds and custom work installations)”. Think a huge bed will come in pieces and be assembled on location think again! The customer service kindly offered to hack up the bed (to my horror) which did go up the stairs and down a hallway but won’t fit through the bedroom doorway!! to pieces for a fat fee and another overpriced delivery fee as there are links that discharge the company from responsibility from basically anything(even reasonable quality and size issues). Do not expect sympathy or a resolution from Gothic they will cash in on piling on charges happily. Buyer beware!! I am stuck with a cheap horrible looking bed that was such a disappointment and have to look at it every day. Do not set yourself up for a disappointment and a rip off. Gothic does not produce quality furniture it looks poor at best and homemade. Shop else ware and learn from my mistake.