Rooms 2 Go Complaint - Delivery Services - horror story
PINEVILLE, SOUTH CAROLINA -- My husband passed this past October, 2009. Both of us have battled our own cancers and he lost his battle. My husband and I have wanted to get a new bedroom suite for years and obviously we did not get to share the experience of this purchase. The sales person was very nice and personable. I fell in love with the room I chose. I was in process of moving and purchasing a new home. They agreed to deliver after the closing date. after arriving to my new home, my son informs me there is damage to the furniture. Manager volunteered that the delivery 'must have come from the bad warehouse'. That eliminated any trust.
The headboard, damaged. The foot board, damaged. The dresser, damaged. Hardware was not reversed. The mirror, hung in correctly. Two lamps did not arrive. The corner of one wall chipped. I called the store, was referred to customer service. Customer service referred me back to the store. After 2 days, I finally was able to schedule a pick-up refund.
The store did ask if they could give it another shot at making things right. I decided to go back to the store. I decided this set was 'jinxed' and wanted a differ set. Could not find what I would want. decided to get full refund. Was told the earliest would be on Saturday 2/13/2010 between 8am and 10pm.
Apparently, my son received a phone call asking to reschedule the pick-up. When he refused, the driver told him they be at the house by 4:00 and if he would dismantle the bed for them. They arrived after 5:30. Left the door open while my son went to the bathroom, letting my dog & cats out in a new neighborhood. They chipped the corner of one of my walls and left behind screws and a portion of the broken foot board.
Now, I am sleeping on a mattress from my son's old set and still living out of boxes for my clothes. My finally advice...avoid Rooms 2 Go. Sales floor is wonderful, the behind the scenes needs a complete make over.
Never once did they offer additional discount for my time and trouble. I spent 2,653. I was told the 32' HD television did not qualify.
With all the illnesses and lose -- my husband and I kept putting off getting a new bedroom set. This incident truly saddens me.