Motel 6 Complaint - Dissatisfied with stay
KALAMAZOO, MICHIGAN -- We just got home after staying at Motel 6 in Kalamazoo, MI. for 3 nights. It was horrible, we reserved a room a few days ahead. The sidewalk was a sheet of ice and had not been salted, my son and niece fell luckily neither got hurt, called the office no apology just excuses to why it wasn't salted(the snow and ice had stopped coming down more then 12 hours before so they had plenty of time). They said they would be up to salt it right away, still wasn't done til the next morning.
Our room was filthy, garbage on floor bugs and hair in the tub, the sheets had not been changed they were all wrinkled, hair in bedding, and had lipstick on them, as well as burn holes in them. Called office got switched to new room, should be better. sheets clean, went to bed.
In morning getting kids ready for day noticed the the side of box spring was completely ripped open. Not safe when you are traveling with a 2 year old and 4 year old, they could get hurt trying to climb in and out of bed. Had to go though we were late. We got back that afternoon, room service had been in as garbage was emptied, towels were ALL gone no replacements, soaps were ALL gone so we can't wash or dry hands. Our nonsmoking room smelled like smoke because the housekeeper smoked while they cleaned, we even saw them doing it in a room near us. So we went down to office this time talked to manager. We got fresh towels and he sent room service to bring soaps.
Also got switched to another new room, was told they are doing renovation that was why bed and bedding were so bad. Refunded $20 and gave us a bunch of coupons, oh that makes it all better..not. This room actually had clean bedding, although there were burn holes in them and the room was cleaner, not clean but better.
The next morning my 4 year was wanting a bath so we went in to get it ready, we barely moved the shower curtain, and the rod fell on my head, thank goodness it didn't hit my 4 year old. I started her water and guess what the tub wouldn't hold the water, the drain plug wouldn't seal. I called the office...again, they said "you're checking out today" very happy not concerned as to my head, told them no one more day. They said "...oh...we'll have someone come fix that then" in a disappointed tone.
I was so happy to be leaving that place when we checked out. I've stayed many places and never had an experience like this. I will never stay in a Motel 6 again, I'd rather sleep in the car. I don't care if a place is under renovation I paid for a clean safe room and didn't get it.
ripped open bed