Hampton Inn & Suites Complaint - Give them that awful room we can't give away...
I can't decide who to hate on more, Hotels.com for charging me $267 for two nights in a standard room at Hampton Inn in Morgantown WV or the hotel itself for sticking us in a positively reeking (of cigarette smoke) room on the top floor at the end of the hall. The hotel management was absolutely unwavering in keeping us in this dirty (hair in bed, stains on pillow case and bedspread), un-ready ( still being frantically vacuumed at 6pm and not ready for occupancy). It was a "busy" weekend according to the hotel staff and being that they already had my money, were under no pressure to accommodate us. Hotels.com, when I contacted them, simply read from a script that I was out of luck, smoking/non-smoking preferences will not be honored.
Boo on Hampton Inn, I thought they were managed better than this and double boo on Hotels.com. The stench in our room was such that we couldn't wait to get out in the am and did not spend a second night. I will never book with Hotels.com and have nothing but bad feelings about Hampton Inn, they could have tried to make things nicer. Live and learn.
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