Federal Express Corporation Compliment - Fedex Home Delivery Fiasco
What a heart warming and complementary story about UPS (Posted By: SJW-19 on 2/9/2010 ). I only wish today's large Corporations were as compassionate, reliable and understanding.
My nightmare experience with Fedex Ground Home Delivery has been just the opposite. It all started when on February 3, I placed an online order for a LCD computer monitor with Dell, Inc. It was estimated to be delivered in 5 to 7 days. Sure enough, Dell's appointed shipper, Fedex Ground, brought it to my home town, Baltimore, within 5 days. But for the last 4 days, the package has been enjoying joy rides on Fedex Home Delivery truck, a separate unit of Fedex. I will explain.
Initially it was scheduled for delivery on February 9, but did not reach me. Second and third time, it was scheduled for delivery on February 12 and February 13 respectively, and again it was not delivered. Each time it was scheduled for delivery, I have had to stay home the entire day to receive and sign for the package. After lugging it around in the area the truck returns to Fedex Home distribution facility and a staff person enters it's status in the computer as "Delivery Exception due to Weather, Attempted Delivery". Yes we have had considerable snowfall this year, but on the days of scheduled delivery it has been bright and shiny and the traffic has moved at a reasonable pace. I can understand Fedex may have had difficulty delivering it on February 9 but surely Fedex Home should have been able to deliver it on February 12. This of course only makes sense if Fedex Ground were more organized and planned their deliveries based on what can be delivered in a day and delivered packages received first. Calls to Fedex have resulted in little help. Ditto to my calls to Dell, who incidentally have their customer service representatives sitting some 8,000 miles away and have little clue as to the appointed shipper. Dell representative's best suggestion is that I should just wait until the package is delivered to me!
In the meantime, I shudder every time Fedex Home website allerts me my package is on the truck for delivery as it means another day holed up in my home. Scrabble anyone?