Best Buy Complaint - Best Buy should be ashamed of themselves
SEEKONK, MASSACHUSETTS -- Bought a brand new HP Laptop. When all was said and done, it cost my $1000. Started having problems from day 1 but assumed it was just the brand new computer ironing out some kinks. After a month and a half not only was I still having problems with it but an error message popped up saying that my version of windows was "not a genuine copy" and was not activated. That was the final straw. Seeing as how I bought that Geek Squad protection plan for $150 dollars and the computer was only a month and a half old I figured this would be a piece of cake. OH HOW WRONG I WAS. After about an hour in Best Buy during my Saturday afternoon I left livid, frustrated and appalled at Best Buy's lack of cooperation, their blatant disregard for their consumers, and the way in which they assumed zero accountability for any problems with my laptop. After speaking with 4 different rude, condescending and uncooparative sales people this is what I was told:
- that I apparently only had two weeks to return or exchange a laptop, and after that software problems are assumed to be my fault (which was not communicated to me at the time of purchase)
- that my $150 Geek Squad protection plan apparently only covers hardware problems and not software problems (also, not communicated to me at the time of purchase). And, not written in print anywhere so they have not heard the last from me on that one...
- that if it is a software problem that I have to pay them to fix it
Oh wait let me repeat: this $1000 purchase is a MONTH AND A HALF OLD!! and (according to them) there's "nothing they can do". Yea. we'll see about that.
DO NOT SHOP THERE.