Coinstar Complaint - Coinstar
My 7 year old son has been saving money for over a year and was really excited about seeing how much money he had. We emptied his piggy bank and counted out $75.75. in Quarter, $25.60 in Dimes and didn't bother on counting the Nickles or Pennies. We went into a local Grocery Store that had a Coin Star machine. After going thru all the computer screen steps we started loading in money and reloading money from the bottom. After the machine did it's transaction it came up with an amount of $50.08. What? 9.8 cent on the dollar? Can't be right! Store manager had the key and when she opened it up discovered loose change scattered thru out the machine. Still wasn't close to what we were short. Was told to call the 800 number on machine to make complaint. Complaint filed....... I was told that we are going to have to wait until machine is full, the counter counts it then determines if they owe me anything. If they decide they do I get a check for the difference. My point.......If the machine doesn't work why not send someone IMMEDIATELY to inspect it? Why give a key to a Grocery Store Manager if they can't do anything about it? How many over paying customers did not catch that machine is not working? Where does that money go...more profit? Why use Coin Star? 8.9 cent on the dollar? Not even close and never again!