Anytime Fitness Complaint - Watch your back and your bank statement! - fitness center
fitness center - Complaint
WICHITA, KS, KANSAS -- In all fairness I haven't had a chance to contact the manager of Anytime Fitness yet because I just discovered this discrepancy this Friday evening and managers don't work on the weekends.
At the end of my one year contract with Anytime Fitness I went to the facility to inform the manager that I didn't want to continue my membership. He was in his office chatting with someone so I sat at the table and waited for him. When he finally came out I told him I wanted to turn in my key and not renew my membership. He was obviously displeased and then told me I would have to wait because he had to go pick up his son before we could talk. So I sat there and waited for almost an hour. When he returned I asked what I needed to do to terminate my membership. He took my entrance key, which I had offered to him before he left, and said I didn't need to do anything else. I wanted to ask why he made me sit there all that time if that was all he needed but I remained polite and just left. That was at the end of June last year. My membership would have expired the next month.
What I didn't notice until now was that he has continued to charge my bank account $37.21 every month after that. When I finally noticed the charges, I called the phone number on my bank statement, but they said I would have to deal with this locally. They could only inform me that I was paying my membership monthly now. What membership?! I partly blame myself for not catching this earlier but can't wait to find out why I was being charged at all. This is one more reason I don't like payments to be automatically taken from my checking account. The only reason I'm writing this now is because it has ruined my whole weekend thinking about it, and I am anticipating the 'run around' when I am able to speak with the manager in person on Monday. If I get my money back in a timely manner, and an apology, I will be the first to let you know.