Toys R Us Complaint - Employee Stole Our Gift Card!
WEST COVINA, CALIFORNIA -- My Wife returned 2 items that we received as gifts for our twins that we didn't need totaling almost $400.00. Our need for diapers and formula was much greater then for luxury items. One Week later she went to a different store to purchase diapers and formula, only to find out that the balance on the gift card was $0. After contacting the original store (West Covina Baby's R Us) and speaking with Chris the manager, we were informed that this was an ongoing problem in his store. We then contacted customer service and discovered that the card was used at a different store, near by the West Covina store. Chris the manager all but said that one of his employees had written down the number of our credit and took it to the other store, where another employee let them make purchases.
It has been 2 months now, and Toys R Us is still conducting their "internal investigation". I suggest that if you return anything to Toys R Us, you spend the return money immediately.