Time Warner Complaint - Time Warner Cable 3 services for $99 Internet switching scam
DESERT HOT SPRINGS,CA, CALIFORNIA -- I call to set up an installation for new service, and was holding in my hand a coupon for the package deal Internet/phone/cable for $99 dollars. I asked for that deal and was told that they do not honor other branch offers or coupons. Funny though it said nothing on the coupon about any branch listing or limitations to where the coupon could be used. OH well just hook it up then, so it cost me a total of $124.99 a month for what they said would cost $99 a month. They came 4 days latter to do the install, great To get the cable on now. The install guy dropped off the cable box, and modem, but did not activate my Internet service. I turn on my computer and see the Road Runner service page that walks me through the activation process just to find out that I do not have the RR service that I signed up for, and instead I have Earthlink Internet service. I called TWC to ask why, and was told that that is what I ordered. I did not ask for earthlink service as I have had them in the past and they really suck as an ISP. Then I was told that they could switch me over to the RR service, but would have to charge me even more per month. Even though the info packet that was dropped off by the installer ONLY list RR and says nothing about Earthlink, and that all they advertise for internet service is the Road Runner ISP. After 2 hours on the phone trying to get things straight I was told that I myself would have to call Earthlink and cancel my service with them, as they could not do it for me. After an hour on the phone with earthlink, and being told that they needed a secret password that was set up with my service in order to cancel earthlink, I was unable to cancel the service because I DID NOT SET IT UP AND WAS NOT GIVEN ANY SUCH SECRET PASSWORD. I am stuck with the earthlink service that is 12 MB per second slower than the RR ISP. They baited me with the 3 for 99 dollars and then switched my ISP with a cheaper service, and charged me 25 dollars more a month for doing it. THIS COMPANY IS A SCAM, AND WILL TELL YOU MANY LIES JUST TO COVER THEIR A$$ES. They tell you one thing then do the opposite. They are the only cable company here, and have a Monopoly on this. I thought that I lived in the USA where Monopolies were against the law, and when you broke the law you had a price to pay, but I was wrong. If you are a big enough company you can do what ever you like and get away with it. Just like our wonderful Government corruption is the new law of the land, and all the small people that actually made this country get screwed in the end(and not the fun screwed)Welcome too America land of the screwed.