The Jewelry Source / Jewelry Exchange Complaint - No customer service after the sale
HOUSTON, TEXAS -- The day before Valentines I purchased a 3 heart diamond pendant necklace for my wife. The salesmen, Henry Sanchez told me it came with an 18 inch white gold chain. When I placed the necklace on my wife valentines morning it clearly fit too tight. When I measured the chain was only 16 inches (only suitable for a child). When I returned to the store Henry Sanchez and his manager explained the only possible resolution was to purchase an 18 inch chain; no exchange was possible.
Ultimately I left the store and drove to a reputable jeweler to complete the valentine gift for my wife. The prices may be better but as I have found reputable jewelers have a reasonable exchange & return policy.