Wainwright Timber Products Complaint - Unsatisfactory Firewood
WATERFORD,CT -- I purchased a cord of firewood from Walt Wainwright on 4 Feb 2010 and when I tried to burn it the wood hissed and a lot of condensation flowed out the ends. I tried several different pieces but it all had the same problem. I had purchased two cords of wood in December from Walt and the product was fine.
I contacted Walt on 10 Feb and informed him of my complaint. He agreed to come pick it up and give me a refund. On 11 Feb he called at 1200 to let me know he would be over in an hour & he would offer me a refund minus the wood I used and charge me a 10% handling fee to come get it. I told Walt that it was his product that was sub standard and I should not have to pay any handling fee. He refused to offer me any other recourse.
I have pictures documenting the poor quality of this companies product.
Wainwrights "Seasoned wood"