Home Depot Complaint - Warranty
On January 6, 2010 I made a phone call to the warranty company about a problem I was having with my Maytag refrigerator that was not cooling. I had purchased this from Home Depot The warranty company (Assurant) called a local service company to come out and look at our refrigerator. After waiting for a few days I decided that the service company was not coming so on January 13th I called back. The warranty company called another service company that did come out on January 18th. The tech said the fan was not turning and that was the problem. He told us to wait for a couple of days for the unit to stabilize and it should start cooling. It did not. We called the warranty company back and they sent another tech out on January 21st. He discovered that there was a broken part in the freezer and there was not repair part for it. I called the warranty company to find out what was to happen at this point. They said they would have to further research the matter and let me know. At this point my food is spoiled and I asked for reimbursement. They sent a check for $200.00. The situation looked promising at this point. I called the warranty company again and reminded them that I had been without my refrigerator for more than 15 days. I was told that they were still looking into the matter. February 15th I still have no reimbursement for my refrigerator. I personally believe this is some sort of stall tactic in not wanting to honor the contract
This has convinced me that I will never purchase an appliance or a warranty from Home Depot again. I will not hesitate to let anyone know of the experience I have had with the warranty company contracted by your company.
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