Sony Complaint - Dissatisfied with my Sony Laptop
I bought a Sony VAIO Laptop one year ago on Thanksgiving weekend. The cost of the Sony far exceeded that of competitor's offerings. I was fooled to think that the cost was a justified tradeoff for better quality. One year later the "D" on my keyboard sticks. I only use my laptop for e-mails and on-line shopping and I never eat or drink while in use. I am the only user on this laptop and I'm only on the computer for less than 2 hours per week. I called Sony customer service in hopes that they would cover the cost of repair, since it was just past the warranty. I was bluntly told by the customer service representative that Sony doesn't make exceptions. They will not pay for any part of the repair costs. Bottom line is the name Sony doesn't mean quality. Don't be fooled by the name. I will NEVER buy another Sony product.