FTD.com Complaint - Horrible Customer Service
Do not order flowers from FTD.com. I ordered flowers from FTD on the date of 2-13-10 for delivery on Valentine’s Day and they never arrived. I called the very next day and they stated that the florist did not have that model, but I never received a call from the florist or FTD.com. All I received was a weak apology, and a claim that my money would be refunded in the next 7-10 business days (which didn’t comfort me at all). They are too expensive anyway. DO NOT ORDER FROM THIS COMPANY. This review could have been completely different if they had just contacted me as soon as possible, but instead they chose to apologize upon being prompted too. I hope this business suffers horribly because they ruined Valentine's Day in my eyes for myself and my girlfriend. I felt I had to email her the confirmation just to let her know I did not forget to send her flowers on Valentine's Day which I do every year. This lack of action by FTD.com as well as the florist they contracted with is inexcusable. On this particular day customer satisfaction should be at 100% because it is a very important day for those who are in loving relationships. They offered me no satisfactory excuse and once again because of this I hope this company suffers. DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY. DO NOT ORDER FROM THIS COMPANY.