Motel 6 Complaint - Cheap Vs. Economical
I recently stayed at a Motel 6 in Mifflinville, PA. This was actually my third time staying there, but it will be my last. It's a new motel, so the building itself and the rooms are nice. But the corners the management is cutting to save money are driving me and my family away.
First, let me say that I am all in favor of saving money by cutting out frills. Ok, so they don't provide little bottles of shampoo, etc. No big deal, I usually bring my own anyway. Continental breakfast on my first 2 visits was skimpy: coffee, tea, milk, juice and some little donuts. Alright, I can go out for breakfast if I want. No clock in the room? Well, ok, so I bought a travel alarm clock. That was really all I thought was missing on my first 2 trips, but I returned for a 3rd stay based on the low price and newness/niceness of the rooms, plus the indoor pool.
This weekend when I walked in the lobby in mid afternoon (check-in time), the lobby was really dark. Not very inviting, I thought. Why such dim lighting? I looked around and noticed all the lamps in the reception area were turned off. Saving energy, yes, but not welcoming to travelers.
We had reserved 2 rooms online, and put in requests for a crib (my granddaughter is a toddler) and extra pillows. We were informed that Motel 6 does not have cribs. I was surprised. Why not? Surely people travel with babies and small children and not having a few cribs available leaves them no option but to stay elsewhere, or bring a cumbersome "pack n play" or something from home. We decided to let our granddaughter try to sleep on the pull-out couch in the room. Extra pillows? Well, we only have 3, they said, you can have 2. (for 2 rooms)
Moving on. I had been excited about taking our granddaughter swimming in the indoor pool. I thought she'd like the novelty of a nice warm pool, inside, in mid-winter. Ah, but the pool door had a sign: closed for maintenance, sorry for any inconvenience. I asked at the desk when the pool would be open, and was told it would not be available all weekend.
What?! This was a holiday weekend! Valentine's Day on Sunday, Presidents' Day Monday. No pool?! I went down later and peeked inside, and saw that the water level was significantly lower than it should be. No maintenance was being done. It was simply not going to be used. I have a feeling if I returned 2 weeks from now I'd see the same thing. THey're not running the pool to save money. Cheap. And misleading. IF you have an indoor pool, then for heaven's sake, open the damn pool! I bought my granddaughter a new bathing suit, hard to find in February, and told her beforehand we were going swimming. Then I had to tell her we could not, because the pool was closed.
Continental breakfast was another joke. I went down in the morning for just a cup of coffee, and got a tiny styrofoam cup, cold coffee, and that's about it. No more juice, no milk, no doughnuts. This motel has a nice, big room for the purpose of "breakfast" with tables, countertops, everything necessary except for anything resembling breakfast. AND this room was dark too! Really. What's going on here?
One exit was posted "do not use" because there was a steady stream of water pouring from a faulty spout, which formed a puddle of ice when it hit the pavement. I went in a bathroom on the main floor to find no soap, no towels, no toilet paper!
I won't stay here again. I had planned to return there my next visit upstate, but not now. I feel like we were being squeezed out by cheapness.
Save some money, but lose paying customers. Seems like a poor way to do business.